Checklist Problem Report: Difference between revisions
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'''ITIL Process''': [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]] | <seo metakeywords="problem report itil, problem report checklist, problem report template" metadescription="The Problem Manager's report (Problem Report) includes the following information: Statistical evaluations, e.g. outstanding problems ..." /> | ||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Problem Report - Template Problem Report | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Problem_Report diese Seite auf Deutsch] | |||
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'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]] | |||
'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]] | '''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]] | ||
'''Source''': Checklist "Problem Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | |||
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*** Possible Workarounds | *** Possible Workarounds | ||
** Time schedule for the resolution of the Problem | ** Time schedule for the resolution of the Problem | ||
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[[Category:Checklist (ITIL)|Problem Report]] | |||
[[Category:Problem Management|Problem Report]] | |||
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Revision as of 20:39, 26 July 2011
<seo metakeywords="problem report itil, problem report checklist, problem report template" metadescription="The Problem Manager's report (Problem Report) includes the following information: Statistical evaluations, e.g. outstanding problems ..." />
ITIL Process: ITIL V2 Service Support - Problem Management
Checklist Category: Checklists for Problem Management
Source: Checklist "Problem Report" from the ITIL Process Map V2
The Problem Manager's report includes the following information:
- Statistical evaluations
- Outstanding Problems
- According to duration since creation of the Problem Record
- According to categories
- Resolution times of closed Problems
- According to duration
- According to categories
- Trend analyses
- Outstanding Problems
- Problems with special importance regarding Availability, Capacity, IT Service Continuity and IT Security Management
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem
- Other important Problems with extensive effects upon the quality of the IT Services
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem
