Checklist Closure of a Problem: Difference between revisions
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'''ITIL Process''': [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]] | <seo metakeywords="problem closure checklist, problem closure template" metadescription="The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: ..." /> | ||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Schließen_eines_Problems diese Seite auf Deutsch] | |||
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'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]] | |||
'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]] | '''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]] | ||
'''Source''': Checklist "Closure of a Problem" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | |||
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* Date of Problem resolution | * Date of Problem resolution | ||
* Date of Problem closure | * Date of Problem closure | ||
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[[Category:Checklist (ITIL)|Problem Closure]] | |||
[[Category:Problem Management|Problem Closure]] | |||
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Revision as of 19:38, 26 July 2011
<seo metakeywords="problem closure checklist, problem closure template" metadescription="The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: ..." />
ITIL Process: ITIL V2 Service Support - Problem Management
Checklist Category: Checklists for Problem Management
Source: Checklist "Closure of a Problem" from the ITIL Process Map V2
The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:
- Protocol of actions
- Person in charge
- Support group
- Time and date
- Description of the activity
- History of the change in status, e.g.
- „New“ into „Initial Analysis Completed“
- „Initial Analysis Completed“ into „Assigned to Specialists“
- ...
- „Resolved“ into „Closed“
- Documentation of the root cause of the Problem (Known Error)
- Documentation of possible Workarounds
- Documentation of the applied (causal) resolution
- Date of Problem resolution
- Date of Problem closure
