ITIL Implementation - Project Preparation: Difference between revisions

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! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_Projektvorbereitung diese Seite auf Deutsch]
| style="border-bottom:1px solid grey;" |<big><strong> Step 1: ITIL Project Preparation </strong></big>
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'''''Step 1: Project Preparation'''''


Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:
Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:


* [[#Familiarisation with the ITIL Principles|Key persons in charge of the project are familiar with the ITIL principles]]
* [[#Familiarization with the ITIL Principles|Key persons in charge of the project are familiar with the ITIL principles]]
* [[#Establish Process Management|A Process Management framework is in operation]]
* [[#Establish Process Management|A Process Management framework is in operation]]




== Familiarisation with the ITIL Principles ==
==== Familiarization with the ITIL Principles ====
 
[[Image:thumb_processmap.jpg|frame|left|[https://en.it-processmaps.com/media/poster_itil_process_map.pdf Example of an ITIL process map (.pdf)]]]


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[[Image:thumb_poster_itil-process-map-v3.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL V3 Reference Process Model (.pdf)]]]
As a preparation for any [[About ITIL|ITIL]] or [[ISO 20000]] project, it is essential that the key players from within the IT organisation get to know the [[Basic Ideas behind ITIL|ITIL principles]], the ways they can be applied, and the benefits they offer.
As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL|ITIL principles]], the ways they can be applied, and the benefits they offer.


In the long term it will not be sufficient to rely solely upon external consulting knowledge: The acceptance of an ITIL project within the IT organisation is dramatically increased by own colleagues being in a position to competently communicate the benefits, and to explain the steps required to implement a functioning [[ITIL Processes#Service Management|IT Service Management]].
In the long term it will not be sufficient to rely solely upon external consulting knowledge: The acceptance of an ITIL project within the IT organization is dramatically increased by own colleagues being in a position to competently communicate the benefits, and to explain the steps required to implement a functioning [[ITIL Processes#Service Management|IT Service Management]].


In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.  
In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.  
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The following means lend oneself to get familiar with the ITIL domain:
The following means lend oneself to get familiar with the ITIL domain:
* ITIL seminars
* ITIL seminars
* [[Additional Information on ITIL#Literature|literature]]
* literature
* reference process models for ITIL, ITIL process maps ([https://en.it-processmaps.com/media/poster_itil_process_map.pdf an example from IT Process Maps])
* [[ITIL Implementation with Process Templates|ITIL reference process models]], ITIL process maps (Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3])
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== Establish Process Management ==
==== Establish Process Management ====
 
In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an [[ISO 20000|ISO 20000]] certification.
 
Ideally, there is some sort of existing Process or Quality Management function in the business which can be entrusted with managing the ITIL processes as well. It will be responsible for


In addition to the alignment of the IT organisation with ITIL, the other vital project objective is the establishment of a Process Management system.
* ensuring that all ITIL processes as a whole work together in a seamless way
* providing adequate tools for managing rocesses
* making sure that the ITIL processes are sufficiently documented
* helping IT staff to improve their processes


In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.


If Process Management is to be established within the IT organisation, it must be ensured that there is a clearly assigned responsibility for


* helping IT staff with the continuous improvement of their processes
'''Following Project Activity''':
* providing a tool for Process Management
* ensuring the quality of the process documentation


&#8594; ITIL Implementation - Step 2: '''[[ITIL Implementation - IT Service Structure|Definition of the IT Service Structure]]'''


If possible, this task may be entrusted to an existing Quality Management or Business Process Management function. Smaller IT organisations that can not build upon such conditions, will select a suitable IT employee for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.




==== Following Process Activity ====
<!-- This page is assigned to the following categories: -->
''Step 2:'' '''''[[ITIL Implementation - IT-Services|Define the IT Services]]'''''
[[Category:ITIL V3]][[Category:ITIL implementation]]
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Revision as of 20:28, 26 July 2011

<seo metakeywords="itil preparation, itil project preparation" metadescription="As a preparation for any ITIL project, it is essential that the key players from within the IT organization get to know the ITIL principles." />

DE - ES - ITIL Implementation - Project Preparationdiese Seite auf Deutschesta página en español
DE - ES - ITIL Implementation - Project Preparation


Step 1: ITIL Project Preparation


Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:


Familiarization with the ITIL Principles

Example: ITIL V3 Reference Process Model (.pdf)

As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the ITIL principles, the ways they can be applied, and the benefits they offer.

In the long term it will not be sufficient to rely solely upon external consulting knowledge: The acceptance of an ITIL project within the IT organization is dramatically increased by own colleagues being in a position to competently communicate the benefits, and to explain the steps required to implement a functioning IT Service Management.

In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.

The following means lend oneself to get familiar with the ITIL domain:


Establish Process Management

In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an ISO 20000 certification.

Ideally, there is some sort of existing Process or Quality Management function in the business which can be entrusted with managing the ITIL processes as well. It will be responsible for

  • ensuring that all ITIL processes as a whole work together in a seamless way
  • providing adequate tools for managing rocesses
  • making sure that the ITIL processes are sufficiently documented
  • helping IT staff to improve their processes

In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.


Following Project Activity:

→ ITIL Implementation - Step 2: Definition of the IT Service Structure

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