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== The IT Process Wiki ==
<seo metakeywords="itil wiki, wiki itil, itil v3 wiki" metadescription="IT Process Wiki: The ITIL Wiki is about ITIL V3, ITIL V2, ISO/IEC 20000 and IT Service Management (ITSM)." />
__NOTOC__


The IT Process Wiki is intended to promote more widespread use of Best Practice by IT professionals. In particular, this wiki is about ITIL, ISO 20000 and IT Service Management, and also about Process Management in general, as Process Management techniques are necessary for implementing and retaining Best Practice principles.
== IT Process Wiki: The ITIL Wiki ==


ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
The IT Process Wiki is about ITIL V3, ITIL V2, ISO 20000 and IT Service Management (ITSM). It is intended to promote more widespread use of Best Practice by IT professionals. [[Main Page#Notes|['''1''']]]


This Wiki is run and sponsored by IT Process Maps, creators of the [https://en.it-processmaps.com '''ITIL Process Map'''].
This ITIL Wiki is run and sponsored by IT Process Maps, creators of the [https://en.it-processmaps.com/products/itil-process-map.html '''ITIL Process Map'''].


{|
|-
|width="50%" |The ITIL Wiki, German Version:
|[https://wiki.de.it-processmaps.com Wiki ITIL (Deutsch)]
|-
|The ITIL Wiki, Spanish Version:
|[https://wiki.es.it-processmaps.com el Wiki de ITIL (en español)]
|}


'''News'''


As we develop the ITIL Process Map for ITIL Version 3 (ITIL V3) we will also gradually adjust this Wiki to ITIL V3 and the IT Service Management Lifecycle:
<imagemap>
Image:Wiki-ITIL-V3.jpg|right|ITIL V3 - Click on a process for more details|250px|thumb
poly 54 82 68 61 88 46 117 40 145 42 154 50 167 58 173 62 178 100 149 84 139 75 128 73 116 72 111 73 102 77 92 84 88 89 79 74 55 84 [[ITIL V3 Service Design|ITIL Wiki: Service Design]]
poly 67 91 72 119 71 131 73 142 77 154 82 161 92 168 98 171 110 172 104 195 114 207 97 205 81 197 64 187 53 175 44 162 42 143 37 132 40 112 67 94 [[ITIL V3 Service Operation|ITIL Wiki: Service Operation]]
poly 118 193 153 202 179 189 190 170 202 144 202 116 199 101 190 88 187 115 168 116 173 136 166 150 159 165 143 168 121 192 [[ITIL V3 Service Transition|ITIL Wiki: Service Transition]]
poly 32 131 42 170 62 197 102 212 138 214 166 205 192 183 206 149 213 121 208 87 185 62 160 44 114 35 75 49 50 73 38 95 31 129 3 128 10 88 35 50 69 26 106 11 151 12 179 26 198 39 224 66 235 104 237 139 226 178 207 205 163 234 115 241 65 231 35 202 13 161 6 128 31 130 [[ITIL V3 CSI - Continual Service Improvement|ITIL Wiki: CSI]]
poly 117 81 107 84 93 91 81 105 80 127 82 142 91 157 110 165 126 168 142 162 156 154 160 140 164 125 157 101 143 87 126 82 118 82 119 105 129 107 139 117 143 128 140 137 130 144 120 146 108 143 102 135 100 121 107 110 113 105 119 104 120 80 [[ITIL V3 Service Strategy|ITIL Wiki: Service Strategy]]
poly 4 -1 0 247 239 248 245 -1 5 1 43 38 26 55 16 75 5 114 7 156 16 178 38 208 70 229 94 236 132 240 174 229 200 209 220 182 232 157 236 126 235 100 226 71 215 54 197 34 181 24 156 13 119 7 98 12 71 20 53 28 44 37 43 37 [[ITIL Processes|ITIL Wiki: ITIL Processes]]
circle 123 126 20 [[ITIL Processes|ITIL Wiki: ITIL Processes]]
desc none
</imagemap>


See our new descriptions of the [[ITIL_Processes|ITIL V3 core disciplines]], including detailed and complete descriptions of
==== The ITIL Wiki: All about ITIL V3 ====
* [[ITIL V3 Service Design|Service Design]], featuring the new [[IT Security Management|IT Security]] and [[Supplier Management|Supplier Management]] processes
* [[ITIL V3 Service Transition|Service Transition]] with the new [[Change Management|ITIL V3 Change Management]] Processes and
* [[ITIL V3 Service Operation|ITIL V3 Service Operation]] with [[Incident Management|Incident Management]] and [[Problem Management|Problem Management]]


The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle.
Learn about
* [[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V3 vs. ITIL V2: The Main Changes and Differences]]


Take a look at the following pages on the [[ITIL_Processes|ITIL V3 core disciplines]], including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):


Now available: The [https://wiki.de.it-processmaps.com IT Process Wiki, German Version]: Das IT Process Wiki mit ITIL V3 jetzt auch in deutscher Version.
* [[ITIL V3 Service Strategy|Service Strategy]]
* [[ITIL V3 Service Design|Service Design]]
* [[ITIL V3 Service Transition|Service Transition]]
* [[ITIL V3 Service Operation|Service Operation]]
* [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]


New: Revised and enhanced - the most sought-after [[ITIL-Checklists|ITIL Checklists for ITIL V3]]!


== Contents ==
 
== The ITIL Wiki: Contents ==


{|
{|
|-
|-
|[[About ITIL|What is ITIL?]]
|width="20%" |[[About ITIL|What is ITIL?]]
|ITIL Knowledge: Reference material on ITIL and IT Service Management
|ITIL Knowledge: Reference material on ITIL and IT Service Management
|-
|-
|[[ITIL Processes]]
| valign="top" |[[ITIL Processes]]
|Detailed descriptions of the IT Service Management processes (ITIL V3 and V2)
|Detailed ITIL Process Descriptions. ITIL process overviews in pdf format for download.
|-
| valign="top" |[[ITIL Glossary]]
|Navigable ITIL Glossary offering direct access to all ITIL terms, process definitions and roles
|-
| valign="top" |[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V3 vs. ITIL V2]]
|Comparison between ITIL V3 ("ITIL Version 3") and ITIL V2 - the Main Changes and Differences
|-
|[[ITIL-Checklists|ITIL Checklists]]
|A Comprehensive Collection of ITIL Checklists and Templates
|-
|[[Roles within ITIL V3|ITIL Roles]]
|Definitions of the ITIL Roles and Responsibilities
|-
|[[ITIL Key Performance Indicators|ITIL KPIs]]
|ITIL Key Performance Indicators
|-
|-
|[[ITIL Implementation]]
|[[ITIL Implementation]]
|Strategies for introducing ITIL into the IT organization
|ITIL Implementation in 10 Steps
|-
|-
| style="border-bottom:1px solid grey;" |[[Comparison between ITIL V3 and ITIL V2 - The Main Changes|ITIL V2 vs. ITIL Version 3]]
| style="border-bottom:1px solid grey;" |[[ITIL Implementation with Process Templates|ITIL Templates]]
| style="border-bottom:1px solid grey;" |Comparison between ITIL V3 ("ITIL Version 3") and ITIL V2 - the Main Changes and Differences
| style="border-bottom:1px solid grey;" |ITIL Implementation based on ITIL Templates
|-
|-
| style="border-bottom:1px solid grey;" |[[ISO 20000]]
| style="border-bottom:1px solid grey;" |[[ISO 20000]]
| style="border-bottom:1px solid grey;" |Certification for IT Organizations
| style="border-bottom:1px solid grey;" |ISO/IEC 20000 Certification for IT Organizations
|-
|-
|[[Process Management]]
|valign="top" |[[Process Management]]
|Advice on how to use Process Management techniques for success
|valign="top" |ITIL Process Management techniques - implementing and retaining Best Practice principles
|-
|valign="top" |[[Project Management]]
|valign="top" | Essential also for your ITIL project: [[Project Management|Basic knowledge, checklists and tips for Project Management]]
|}
|}




== About IT Process Maps ==
== The People behind the ITIL Wiki ==
 
===== IT Process Maps GbR =====
[[Image:Stefan_0370sw_klein.jpg|thumb|right|150px|Stefan Kempter,<br /> IT Process Maps]]
[[Image:Andrea_0296sw_klein.jpg|thumb|right|150px|Andrea Kempter,<br /> IT Process Maps]]
 
IT Process Maps GbR, founded in 2006, specializes in the provision of Reference Process Models for the IT organization based on time-tested Best-Practice recommendations.
 
Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:
 
The [https://en.it-processmaps.com/products/itil-process-map.html '''ITIL Process Map'''] is a professional, complete and well-structured ITIL process model. We designed it
 
* To give our customers an easy access into ITIL
* To enable them to take their ITIL or ISO/IEC 20000 initiative into their own hands, reducing the need for external consulting
 
 
The ITIL Process Map for ITIL V3 and ITIL version 2 is available
* As a complete [https://en.it-processmaps.com/products/itil-process-map-visio.html process model for Microsoft Visio&trade;] - now in an [https://en.it-processmaps.com/news/itil-process-map-visio-2010.html upgraded version for MS Visio 2010]
* As an [https://en.it-processmaps.com/products/itil-process-map-aris.html ITIL Reference Model for ARIS&trade;]
* And for Corel iGrafx&reg; Flowcharter&trade;/ Process&trade;, QMAP/ QViS Professional&trade;, Aeneis&trade;, PRIMERO, the Holocentric&trade; Modeler/ Modelpedia and IBM&reg; Rational&reg;.
 
It covers all five ITIL core disciplines with the complete ITIL V3 Service Lifecycle.
 
 
===== Lea-Cox & Associates =====


Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries.
[[Image:Trevor-itil-wiki.jpg|thumb|right|150px|Trevor Lea-Cox,<br /> Lea-Cox & Associates]]


Our business is the provision of ready-to-use tools and know-how to support you in your IT process management projects:
[http://esmarchitecture.com/general/about-lea-cox-associates.html Lea-Cox & Associates] (LCA) started out in 1998 as a consultancy focused on Service Management and Intangible Value Management.


The [https://en.it-processmaps.com/products/itil-process-map.html '''ITIL Process Map V3'''] is a professional, complete and well-structured process model, designed to give our customers an easy access into ITIL and to get them started quickly with their ITIL or ISO 20000 projects. The ITIL reference process model is at present available
LCA has deep experience in Service Management (SM) and its underlying dynamics, also of the architecture of business and in particular Enterprise Architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage


*for the new ITIL Version 3 (ITIL V3) in English for [https://en.it-processmaps.com/products/itil-process-map-visio.html Microsoft Visio™] and the [https://en.it-processmaps.com/products/itil-process-map-aris.html ARIS Process Platform™]
* An appropriate Service Management System
*for the established ITIL Version 2 in English and German for Microsoft Visio&trade;, Corel iGrafx&reg; Flowcharter&trade;/ Process&trade;, QMAP/ QViS Professional&trade; and the ARIS Process Platform&trade;.
* The right Business Services for an organization


Together with IT Process Maps GbR, LCA developed an enhanced [http://esmarchitecture.com/products/itil-sma-ibm-rational-system-architect.html Service Management Architecture for IBM&reg; Rational&reg; System Architect&reg;].


And here are the people behind IT Process Maps:
== <small>Notes</small> ==
<small>''[1] ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.''</small>


[[Image:Stefan_0370sw_klein.jpg|Stefan]] [[Image:Andrea_0296sw_klein.jpg|Andrea]]


Stefan and Andrea Kempter
<i><small>[[Main Page|IT Process Wiki - ITIL Wiki Home]]</small></i>

Revision as of 09:31, 14 July 2011

<seo metakeywords="itil wiki, wiki itil, itil v3 wiki" metadescription="IT Process Wiki: The ITIL Wiki is about ITIL V3, ITIL V2, ISO/IEC 20000 and IT Service Management (ITSM)." />


IT Process Wiki: The ITIL Wiki

The IT Process Wiki is about ITIL V3, ITIL V2, ISO 20000 and IT Service Management (ITSM). It is intended to promote more widespread use of Best Practice by IT professionals. [1]

This ITIL Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map.

The ITIL Wiki, German Version: Wiki ITIL (Deutsch)
The ITIL Wiki, Spanish Version: el Wiki de ITIL (en español)


ITIL Wiki: Service DesignITIL Wiki: Service OperationITIL Wiki: Service TransitionITIL Wiki: CSIITIL Wiki: Service StrategyITIL Wiki: ITIL ProcessesITIL Wiki: ITIL Processes
ITIL V3 - Click on a process for more details

The ITIL Wiki: All about ITIL V3

The ITIL Wiki offers complete coverage of ITIL V3 and the ITIL Service Lifecycle.

Take a look at the following pages on the ITIL V3 core disciplines, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

New: Revised and enhanced - the most sought-after ITIL Checklists for ITIL V3!


The ITIL Wiki: Contents

What is ITIL? ITIL Knowledge: Reference material on ITIL and IT Service Management
ITIL Processes Detailed ITIL Process Descriptions. ITIL process overviews in pdf format for download.
ITIL Glossary Navigable ITIL Glossary offering direct access to all ITIL terms, process definitions and roles
ITIL V3 vs. ITIL V2 Comparison between ITIL V3 ("ITIL Version 3") and ITIL V2 - the Main Changes and Differences
ITIL Checklists A Comprehensive Collection of ITIL Checklists and Templates
ITIL Roles Definitions of the ITIL Roles and Responsibilities
ITIL KPIs ITIL Key Performance Indicators
ITIL Implementation ITIL Implementation in 10 Steps
ITIL Templates ITIL Implementation based on ITIL Templates
ISO 20000 ISO/IEC 20000 Certification for IT Organizations
Process Management ITIL Process Management techniques - implementing and retaining Best Practice principles
Project Management Essential also for your ITIL project: Basic knowledge, checklists and tips for Project Management


The People behind the ITIL Wiki

IT Process Maps GbR
Stefan Kempter,
IT Process Maps
Andrea Kempter,
IT Process Maps

IT Process Maps GbR, founded in 2006, specializes in the provision of Reference Process Models for the IT organization based on time-tested Best-Practice recommendations.

Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries. Our business is the provision of ready-to-use process templates and know-how to support you in your ITIL and ISO 20000 projects:

The ITIL Process Map is a professional, complete and well-structured ITIL process model. We designed it

  • To give our customers an easy access into ITIL
  • To enable them to take their ITIL or ISO/IEC 20000 initiative into their own hands, reducing the need for external consulting


The ITIL Process Map for ITIL V3 and ITIL version 2 is available

It covers all five ITIL core disciplines with the complete ITIL V3 Service Lifecycle.


Lea-Cox & Associates
Trevor Lea-Cox,
Lea-Cox & Associates

Lea-Cox & Associates (LCA) started out in 1998 as a consultancy focused on Service Management and Intangible Value Management.

LCA has deep experience in Service Management (SM) and its underlying dynamics, also of the architecture of business and in particular Enterprise Architecture tools and techniques. It provides expert assistance enabling its customers to plan, design, construct, implement and manage

  • An appropriate Service Management System
  • The right Business Services for an organization

Together with IT Process Maps GbR, LCA developed an enhanced Service Management Architecture for IBM® Rational® System Architect®.

Notes

[1] ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.


IT Process Wiki - ITIL Wiki Home

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