ITIL Service Strategy: Difference between revisions
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== ITIL Service Strategy: Overview == | |||
'''Process Objective''': To provide guidance on how to design, develop and implement Service Management. It is about ensuring that IT organizations are in position to achieve operational effectiveness and to offer distinctive services to their customers. Its ultimate goal is to make the IT organization think and act in a strategic manner. | '''Process Objective''': To provide guidance on how to design, develop and implement Service Management. It is about ensuring that IT organizations are in position to achieve operational effectiveness and to offer distinctive services to their customers. Its ultimate goal is to make the IT organization think and act in a strategic manner. | ||
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== | == Processes of ITIL Service Strategy == | ||
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[[ | The following processes are part of the ITIL V3 core discipline [[ITIL V3 Service Strategy|Service Strategy]]: | ||
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:Process Objective: To manage the service provider's budgeting, accounting and charging requirements. | :Process Objective: To manage the service provider's budgeting, accounting and charging requirements. | ||
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== Additional Information on Service Strategy == | |||
* [[ITIL KPIs Service Strategy|KPIs for Service Strategy]] | |||
* [[ITIL-Checklists#Checklists ITIL V3 Service Strategy|Checklists for Service Strategy]] | |||
* [[Roles within ITIL V3#ITIL V3 roles within Service Strategy|ITIL Roles within Service Strategy]] | |||
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[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|1]][[Category:Service Strategy|!]] | |||
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Revision as of 10:12, 12 April 2010
ITIL Service Strategy: Overview
Process Objective: To provide guidance on how to design, develop and implement Service Management. It is about ensuring that IT organizations are in position to achieve operational effectiveness and to offer distinctive services to their customers. Its ultimate goal is to make the IT organization think and act in a strategic manner.
Part of: IT Service Management
Processes of ITIL Service Strategy
The following processes are part of the ITIL V3 core discipline Service Strategy:
- Service Portfolio Management
- Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.
- Financial Management
- Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
