ITIL Technical Management: Difference between revisions
From IT Process Wiki
No edit summary |
No edit summary |
||
| Line 10: | Line 10: | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
<p> </p> | <p> </p> | ||
'''<span id="Overview">Objective:</span>''' <html><span | '''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>ITIL Technical Management</i> provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.</span></p> | ||
<p><b>Part of</b>: <a | <p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html> | ||
'''Process Owner''': [[ITIL Technical Management#Technical Analyst|Technical Analyst]] | '''Process Owner''': [[ITIL Technical Management#Technical Analyst|Technical Analyst]] | ||
| Line 24: | Line 23: | ||
Technical Management is treated in ITIL as a "[[ITIL Functions|function]]". It plays an important role in the management of the IT infrastructure. | Technical Management is treated in ITIL as a "[[ITIL Functions|function]]". It plays an important role in the management of the IT infrastructure. | ||
[[Image:Itil-technical-management.jpg|right|thumb|375px|alt=Technical Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]] | [[Image:Itil-technical-management.jpg|right|thumb|375px|alt=Technical Management ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-technical-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]] | ||
Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which contains the Technical Management activities not covered in any other ITIL process. | Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which contains the Technical Management activities not covered in any other ITIL process. | ||
| Line 68: | Line 67: | ||
<p> </p> | <p> </p> | ||
== | ==Notes== | ||
<html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | |||
< | <p> </p> | ||
</ | |||
<p><small> | <p><small> | ||
| Line 102: | Line 85: | ||
</span> | </span> | ||
</small></p> | </small></p> | ||
</ | |||
<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description"> | |||
<meta itemprop="name" content="ITIL Technical Management" /> | |||
<meta itemprop="alternativeHeadline" content="Technical Management" /> | |||
<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Technical_Management" /> | |||
<meta itemprop="inLanguage" content="en" /> | |||
<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Technical_Management" /> | |||
<meta itemprop="Headline" content="ITIL Technical Management" /> | |||
<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" /> | |||
<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/6/63/Itil-technical-management.jpg" /> | |||
<link itemprop="author" href="https://plus.google.com/111925560448291102517/about" /> | |||
<meta itemprop="author" content="Stefan Kempter" /> | |||
<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" /> | |||
</span><p></html> | |||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]] | ||
<!-- --- --> | <!-- --- --> | ||
Revision as of 19:40, 15 May 2016
Objective: ITIL Technical Management provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.
Part of: Service Operation
Process Owner: Technical Analyst
Process Description
Technical Management is treated in ITIL as a "function". It plays an important role in the management of the IT infrastructure.
Many Technical Management activities are embedded in various ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the ITIL Process Map which contains the Technical Management activities not covered in any other ITIL process.
Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.
The process overview of ITIL Technical Management is showing the most important interfaces (see Figure 1).
Sub-Processes
No sub-processes are specified for ITIL Technical Management.
Roles | Responsibilities
Technical Analyst - Process Owner
- The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.
| Responsibility Matrix: ITIL Technical Management | |
| ITIL Role / Sub-Process | Technical Analyst |
|---|---|
| Technical Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.
Notes
By: Stefan Kempter 
, IT Process Maps.
Process Description › Sub-Processes › Roles
