KPIs IT Service Continuity Management: Difference between revisions

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'''ITIL Process''': [[ITIL Service Design]] - [[IT Service Continuity Management]]
Key Performance Indicators for [[IT Service Continuity Management|IT Service Continuity Management (ITSCM)]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


'''Source''': Key Performance Indicators for ITIL ITSCM from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
 
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0"
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|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs IT Service Continuity Management</b></span>
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
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|Business Processes with Continuity Agreements
|Business Processes with Continuity Agreements

Latest revision as of 17:29, 17 June 2019

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ITIL KPI's IT Service Continuity Management (ITSCM)
ITIL KPI's IT Service Continuity Management (ITSCM)


Key Performance Indicators for IT Service Continuity Management (ITSCM) from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs IT Service Continuity Management
Key Performance Indicator (KPI) Definition
Business Processes with Continuity Agreements
  • Percentage of business processes which are covered by explicit service continuity targets
Gaps in Disaster Preparation
  • Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
Implementation Duration
  • Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
Number of Disaster Practices
  • Number of disaster practices actually carried out
Number of identified Shortcomings during Disaster Practices
  • Number of identified shortcomings in the preparation for disaster events which are identified during practices

 

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