Checklist Availability Report: Difference between revisions
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'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Availability Management | '''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Availability Management | ||
'''Source''': Checklist "Availability Report" from the [https://en.it-processmaps.com/products/ | '''Source''': Checklist "Availability Report" from the ITIL Process Map V2 | ⯈ [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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<html><a rel="author" href="https:// | <html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | ||
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Latest revision as of 20:04, 29 March 2019
ITIL Process: ITIL Service Design - Availability Management
Checklist Category: ITIL Templates - Availability Management
Source: Checklist "Availability Report" from the ITIL Process Map V2 | ⯈ ITIL Process Map V3
The Availability Report is a preliminary document to the Service Level Report:
- For all IT Services
- Details of the Availability
- Agreed Availability
- Attained/ measured Availability
- Trend analyses
- Details of the Availability
- Incidents leading to reduced Service Availability
- In the past (prolonged Service failures etc.)
- Type of the incident
- Causes
- Counter-measures for the elimination of the failure
- Measures for the future avoidance of similar failures
- In the future (e.g. planned prolonged downtimes to IT Services)
- In the past (prolonged Service failures etc.)
- Running and planned measures for Availability improvement
By: Stefan Kempter 
, IT Process Maps.
