ITIL CSI - Continual Service Improvement: Difference between revisions

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== ITIL Continual Service Improvement (CSI): Overview ==
'''<span id="Continual Service Improvement definition">Objective:</span>''' <html><span itemprop="description">The <i><span itemprop="name Headline">ITIL <span itemprop="alternativeHeadline">Continual Service Improvement (CSI)</span></span></i> process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.</span></p>
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management | ITIL 2011 processes</a></html>


The ''Continual Service Improvement (CSI)'' process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.
<p>&nbsp;</p>
 
'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]


<p>&nbsp;</p>
__TOC__


== Processes: ITIL Continual Service Improvement ==
==Processes: ITIL Continual Service Improvement==


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As per '''ITIL 2011''', the following processes are part of the ITIL stage [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement (CSI)]]:
CSI continually improves the effectiveness and efficiency of services and processes.


<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
<meta itemprop="itemListOrder" content="Ascending" />
<p><span itemprop="name" content="Continual Service Improvement main processes:">As per ITIL 2011, the following <strong>main processes</strong> are part of the ITIL stage <strong class="selflink">Continual Service Improvement (CSI)</strong>:</span>
</p>
<p>&#160;</p>
<dl><dt><a href="/index.php/Service_Review" title="Service Review" itemprop="itemListElement">Service Review</a>
</dt><dd itemprop="description">Process Objective: To review business services and infrastructure services on a regular basis. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Process_Evaluation" title="Process Evaluation" itemprop="itemListElement">Process Evaluation</a>
</dt><dd itemprop="description">Process Objective: To evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Definition_of_Improvement_Initiatives" title="Definition of Improvement Initiatives" itemprop="itemListElement">Definition of CSI Initiatives</a>
</dt><dd itemprop="description">Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/CSI_Monitoring" title="CSI Monitoring" itemprop="itemListElement">Monitoring of CSI Initiatives</a>
</dt><dd itemprop="description">Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
</dd></dl>
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<p>&nbsp;</p>
<p>&nbsp;</p>


;[[Service Review|Service Review]]
==<span id="Additional_Information_on_CSI">KPIs | Templates | Roles</span>==
:Process Objective: To review business services and infrastructure services on a regular basis. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible.
 
;[[Process Evaluation|Process Evaluation]]
:Process Objective: To evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.
 
;[[Definition of Improvement Initiatives|Definition of CSI Initiatives]]
:Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
 
;[[CSI Monitoring|Monitoring of CSI Initiatives]]
:Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
 
<p>&nbsp;</p>
 
== Additional Information on Continual Service Improvement (CSI) ==


* [[ITIL KPIs Continual Service Improvement|KPIs for Continual Service Improvement (CSI)]]
* [[ITIL KPIs Continual Service Improvement|KPIs for Continual Service Improvement (CSI)]]
* [[ITIL-Checklists#ITIL CSI Templates|Checklists for Continual Service Improvement (CSI)]]
* [[ITIL-Checklists#ITIL CSI Templates|CSI templates and checklists]]
* [[ITIL Roles#ITIL roles - Continual Service Improvement|ITIL Roles within Continual Service Improvement (CSI)]]
* [[ITIL Roles#ITIL roles - Continual Service Improvement|ITIL roles within Continual Service Improvement (CSI)]]


<p>&nbsp;</p>
<p>&nbsp;</p>


== Downloads ==
==Downloads==
 
==== Overview CSI ====


{|
{|
| valign="top" |
|style="vertical-align:top" |
Use the following links to open the process overview of Continual Service Improvement (CSI) showing the most important interfaces:
Use the following links to open the process overview of Continual Service Improvement (CSI) showing the most important interfaces:


* [[Media:Itil-csi.jpg|Continual Service Improvement - ITIL CSI (.JPG)]]
* [[Media:Itil-csi.jpg|Continual Service Improvement - ITIL CSI (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/csi-continual-service-improvement-itil-v3.pdf Continual Service Improvement - ITIL CSI (.PDF)]''
* [https://wiki.en.it-processmaps.com/images/pdf/csi-continual-service-improvement-itil-v3.pdf Continual Service Improvement - ITIL CSI (.PDF)]''
| valign="top" |
|style="vertical-align:top" |
[[Image:Itil-csi.jpg|thumb|175px|left|none|alt=Continual Service Improvement ITIL|The ITIL discipline CSI at a glance]]
[[Image:Itil-csi.jpg|thumb|175px|left|none|alt=Continual Service Improvement ITIL|The ITIL discipline CSI at a glance]]
|-
|-
|}
|}


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<p>&nbsp;</p>
 
==[ Infobox ]==
 
<html><table class="wikitable">
<tr>
<td>Link to this page:</td>
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement">https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement</a></td>
</tr>
<tr>
<td>Languages:</td>
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_CSI_-_Kontinuierliche_Serviceverbesserung" title="Kontinuierliche Serviceverbesserung">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Perfeccionamiento_Continuo_del_Servicio_-_CSI" title="Perfeccionamiento Continuo del Servicio">espa&#xf1;ol</a></span></td>
</tr>
<tr>
<td>Image:</td>
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/9/94/Overview_continual_service_improvement_csi_itilv3.jpg" title="ITIL Continual Service Improvement">ITIL 2011 CSI processes (.JPG)</a></td>
</tr>
<tr>
<td>Author:</td>
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> &nbsp;&nbsp; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
</tr>
</table>


<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>
<p><small>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Review" itemprop="url"><span itemprop="title">Service Review</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Process_Evaluation" itemprop="url"><span itemprop="title">Process Evaluation</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives" itemprop="url"><span itemprop="title">Definition of CSI Initiatives</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/CSI_Monitoring" itemprop="url"><span itemprop="title">CSI Monitoring</span></a>
</span>
</small></p>
</div><!-- end of schema.org/WebPage --><p></html>


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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|5]][[Category:Continual Service Improvement|!]]
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|5]][[Category:Continual Service Improvement|!]]
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Revision as of 18:33, 11 December 2013

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DE - ES - Continual Service Improvement (ITIL CSI)diese Seite auf Deutschesta página en español
DE - ES - Continual Service Improvement (ITIL CSI)


 

Objective: The ITIL Continual Service Improvement (CSI) process uses methods from quality management in order to learn from past successes and failures. The CSI process aims to continually improve the effectiveness and efficiency of IT processes and services, in line with the concept of continual improvement adopted in ISO 20000.

Part of: IT Service Management | ITIL 2011 processes

 

Processes: ITIL Continual Service Improvement

ITIL Continual Service Improvement - ITIL CSIService Review - ITIL CSI / ITIL Continual Service ImprovementProcess Evaluation - ITIL CSI / ITIL Continual Service ImprovementDefinition of CSI Initiatives - ITIL CSI / ITIL Continual Service ImprovementCSI Monitoring - ITIL CSI / ITIL Continual Service Improvement
ITIL Continual Service Improvement (ITIL CSI) - Click on a process for more details

CSI continually improves the effectiveness and efficiency of services and processes.

As per ITIL 2011, the following main processes are part of the ITIL stage Continual Service Improvement (CSI):

 

Service Review
Process Objective: To review business services and infrastructure services on a regular basis. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible.


Process Evaluation
Process Objective: To evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.


Definition of CSI Initiatives
Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.


Monitoring of CSI Initiatives
Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

 

KPIs | Templates | Roles

 

Downloads

Use the following links to open the process overview of Continual Service Improvement (CSI) showing the most important interfaces:

Continual Service Improvement ITIL
The ITIL discipline CSI at a glance

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch | español
Image: ITIL 2011 CSI processes (.JPG)
Author: , IT Process Maps   

 ›  ›  ›

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