Definition of Improvement Initiatives: Difference between revisions
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'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of the process <i><span itemprop="name Headline" content="Definition of Improvement Initiatives"><span itemprop="alternativeHeadline">Definition of CSI Initiatives</span></span></i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p> | |||
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html> | |||
''' | |||
'''Process Owner''': [[Definition of Improvement Initiatives#CSI Manager|CSI Manager]] | '''Process Owner''': [[Definition of Improvement Initiatives#CSI Manager|CSI Manager]] | ||
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== Process Description == | ==Process Description== | ||
[[Image:Itil-definition-csi-initiatives.jpg|right|thumb|375px|alt=Definition of Improvement Initiatives ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]] | [[Image:Itil-definition-csi-initiatives.jpg|right|thumb|375px|alt=Definition of Improvement Initiatives ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]] | ||
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== Sub-Processes == | ==Sub-Processes== | ||
No sub-processes are specified for [[Definition of Improvement Initiatives|Definition of CSI Initiatives according to ITIL]]. | No sub-processes are specified for [[Definition of Improvement Initiatives|Definition of CSI Initiatives according to ITIL]]. | ||
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<p> </p> | <p> </p> | ||
== Definitions == | ==Definitions== | ||
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<p><span itemprop="name">The following <a href="/index.php/ITIL%20Glossary#ITIL%20Glossary%20A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the ITIL process "Definition of CSI Initiatives" to represent process outputs and inputs</span> | |||
</p> | |||
<p> </p> | |||
<p><b><span id="SIP" itemprop="itemListElement">CSI Register</span></b> | |||
</p> | |||
<ul><li itemprop="description">The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by <a href="/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL CSI - Continual Service Improvement">Continual Service Improvement</a> (see also: <a href="/index.php/Checklist_Service_Improvement_Plan_SIP" title="Checklist Service Improvement Plan SIP">ITIL Checklist CSI Register</a>). | |||
</li><li><i>Please note:</i> The <i>CSI Register</i> was referred to as the <i>Service Improvement Plan (SIP)</i> within ITIL V3 (2007). | |||
</li></ul> | |||
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<p> </p> | <p> </p> | ||
== | ==<span id="Checklists_.7C_KPIs">Templates | KPIs</span>== | ||
* [[ITIL KPIs Continual Service Improvement#ITIL KPIs Definition of CSI Initiatives|Key Performance Indicators (KPIs) Definition of CSI Initiatives]] | *[[ITIL KPIs Continual Service Improvement#ITIL KPIs Definition of CSI Initiatives|Key Performance Indicators (KPIs) Definition of CSI Initiatives]] | ||
* [[Checklist Service Improvement Plan SIP|CSI Register (Service Improvement Plan - SIP)]] | *[[Checklist Service Improvement Plan SIP|CSI Register (Service Improvement Plan - SIP)]] | ||
<p> </p> | <p> </p> | ||
== Roles | Responsibilities == | ==Roles | Responsibilities== | ||
'''<span id="CSI Manager">CSI Manager - Process Owner</span>''' | |||
*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness. | |||
<p> </p><p> </p> | <p> </p><p> </p> | ||
{| border="1 | {| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top" | ||
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| | |style="vertical-align:top; text-align:center" colspan="3" style="background:#ffffdd;"| '''Responsibility Matrix: Definition of CSI Initiatives''' | ||
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! | ! style="background:#ffffee; width: 55%; text-align:center" | ITIL Role / Sub-Process | ||
! style="background:#ffffee;" | [[Definition of Improvement Initiatives#CSI Manager|CSI Manager]] | ! style="background:#ffffee;" | [[Definition of Improvement Initiatives#CSI Manager|CSI Manager]] | ||
! style="background:#ffffee;" | Other roles involved | ! style="background:#ffffee;" | Other roles involved | ||
|- | |- | ||
| | |style="text-align:left;" |[[Definition of Improvement Initiatives|Definition of CSI Initiatives]]<br /> ''(no sub-processes specified)'' | ||
| A[[#Accountable|<small>[1]</small>]]R[[#Responsible|<small>[2]</small>]] | | A[[#Accountable|<small>[1]</small>]]R[[#Responsible|<small>[2]</small>]] | ||
| R[[Definition of Improvement Initiatives#Team|<small>[3]</small>]] | | R[[Definition of Improvement Initiatives#Team|<small>[3]</small>]] | ||
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<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within the process.</span> | <span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within the process.</span> | ||
<span id="Team">[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. [[Roles | <span id="Team">[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. [[ITIL Roles|Role descriptions...]]</span> | ||
<p> </p> | |||
<p> </p> | |||
==[ Infobox ]== | |||
<html><table class="wikitable"> | |||
<tr> | |||
<td>Link to this page:</td> | |||
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives">https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives</a></td> | |||
</tr> | |||
<tr> | |||
<td>Languages:</td> | |||
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Definition_von_Verbesserungs-Initiativen" title="Definition von Verbesserungs-Initiativen (CSI-Initiativen)">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Definicion_de_Iniciativas_de_Mejoramiento" title="Definición de Iniciativas de CSI">español</a></span></td> | |||
</tr> | |||
<tr> | |||
<td>Image:</td> | |||
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d7/Itil-definition-csi-initiatives.jpg" title="Definition of CSI Initiatives">ITIL Definition of CSI Initiatives (.JPG)</a></td> | |||
</tr> | |||
<tr> | |||
<td>Author:</td> | |||
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td> | |||
</tr> | |||
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<a href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> › | |||
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<a href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Sub-Processes" itemprop="url"><span itemprop="title">Sub-Processes</span></a> › | |||
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<a href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Definitions" itemprop="url"><span itemprop="title">Definitions</span></a> › | |||
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<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a> | |||
</span> | |||
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Continual Service Improvement|Definition of Improvement Initiatives]][[Category:CSI Initiative|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Continual Service Improvement|Definition of Improvement Initiatives]][[Category:CSI Initiative|!]] | ||
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Revision as of 18:19, 23 December 2013
Objective: The objective of the process Definition of CSI Initiatives is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
Part of: Continual Service Improvement
Process Owner: CSI Manager
Process Description
One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and improvement.
In ITIL 2011, the CSI Register has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a consequence, one of the main outputs from CSI now is the CSI Register - instead of the Service Improvement Plan (SIP) as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of ITIL Definition of CSI Initiatives (.JPG) is showing the most important interfaces (see Figure 1).
Sub-Processes
No sub-processes are specified for Definition of CSI Initiatives according to ITIL.
Definitions
The following ITIL terms and acronyms (information objects) are used in the ITIL process "Definition of CSI Initiatives" to represent process outputs and inputs
CSI Register
- The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by Continual Service Improvement (see also: ITIL Checklist CSI Register).
- Please note: The CSI Register was referred to as the Service Improvement Plan (SIP) within ITIL V3 (2007).
Templates | KPIs
- Key Performance Indicators (KPIs) Definition of CSI Initiatives
- CSI Register (Service Improvement Plan - SIP)
Roles | Responsibilities
CSI Manager - Process Owner
- The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
| Responsibility Matrix: Definition of CSI Initiatives | ||
| ITIL Role / Sub-Process | CSI Manager | Other roles involved |
|---|---|---|
| Definition of CSI Initiatives (no sub-processes specified) |
A[1]R[2] | R[3] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Definition of CSI Initiatives" process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within the process.
[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. Role descriptions...
[ Infobox ]
| Link to this page: | https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives |
| Languages: | English | Deutsch | español |
| Image: | ITIL Definition of CSI Initiatives (.JPG) |
| Author: | Stefan Kempter, IT Process Maps  |
