KPIs Supplier Management: Difference between revisions
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Image:ITIL-Wiki-deutsch.jpg|ITIL KPI's Supplier Management | |||
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'''ITIL Process''': [[ITIL | '''ITIL Process''': [[ITIL Service Design]] - [[Supplier Management]] | ||
'''Source''': Key Performance Indicators for ITIL Supplier Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | '''Source''': Key Performance Indicators for ITIL Supplier Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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{| border="1" cellpadding="5" cellspacing="0 | {| border="1" cellpadding="5" cellspacing="0" | ||
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
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|- | |- | ||
|Number of agreed UCs | |Number of agreed UCs | ||
|Percentage of contracts underpinned by UCs | | | ||
*Percentage of contracts underpinned by UCs | |||
|- | |- | ||
|Number of Contract Reviews | |Number of Contract Reviews | ||
|Number of conducted contract and supplier reviews | | | ||
*Number of conducted contract and supplier reviews | |||
|- | |- | ||
|Number of identified Contract Breaches | |Number of identified Contract Breaches | ||
|Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) | | | ||
*Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) | |||
|} | |} | ||
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Revision as of 14:14, 5 August 2013
ITIL Process: ITIL Service Design - Supplier Management
Source: Key Performance Indicators for ITIL Supplier Management from the ITIL Process Map
→ back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of agreed UCs |
|
| Number of Contract Reviews |
|
| Number of identified Contract Breaches |
|
