KPIs IT Service Continuity Management: Difference between revisions

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'''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[IT Service Continuity Management]]
'''ITIL Process''': [[ITIL Service Design]] - [[IT Service Continuity Management]]


'''Source''': Key Performance Indicators for ITIL ITSCM from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
'''Source''': Key Performance Indicators for ITIL ITSCM from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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|Business Processes with Continuity Agreements
|Business Processes with Continuity Agreements
|Percentage of business processes which are covered by explicit service continuity targets
|
*Percentage of business processes which are covered by explicit service continuity targets
|-
|-
|Gaps in Disaster Preparation
|Gaps in Disaster Preparation
|Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
|
*Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
|-
|-
|Implementation Duration
|Implementation Duration
|Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
|
*Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
|-
|-
|Number of Disaster Practices
|Number of Disaster Practices
|Number of disaster practices actually carried out
|
*Number of disaster practices actually carried out
|-
|-
|Number of identified Shortcomings during Disaster Practices
|Number of identified Shortcomings during Disaster Practices
|Number of identified shortcomings in the preparation for disaster events which are identified during practices
|
*Number of identified shortcomings in the preparation for disaster events which are identified during practices
|}
|}


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Revision as of 14:05, 5 August 2013

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ITIL KPI's IT Service Continuity Management (ITSCM)
ITIL KPI's IT Service Continuity Management (ITSCM)


ITIL Process: ITIL Service Design - IT Service Continuity Management

Source: Key Performance Indicators for ITIL ITSCM from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Business Processes with Continuity Agreements
  • Percentage of business processes which are covered by explicit service continuity targets
Gaps in Disaster Preparation
  • Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
Implementation Duration
  • Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
Number of Disaster Practices
  • Number of disaster practices actually carried out
Number of identified Shortcomings during Disaster Practices
  • Number of identified shortcomings in the preparation for disaster events which are identified during practices

 

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