Service Catalogue Management: Difference between revisions
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< | <itpmch><title>Service Catalogue Management | IT Process Wiki</title> | ||
<meta name="keywords" content="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" /> | |||
<meta name="description" content="Service Catalogue Management: ITIL process definition - Sub-processes - Terms - Additional information on Service Catalogue Management." /> | |||
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'''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of <i><span itemprop="alternativeHeadline">ITIL <span itemprop="name Headline">Service Catalogue Management</span></span></i> aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.</span></p> | |||
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design" title="ITIL Service Design">Service Design</a></html> | |||
'''Process Owner''': [[Service Catalogue Management#Service Catalogue Manager|Service Catalogue Manager]] | '''Process Owner''': [[Service Catalogue Management#Service Catalogue Manager|Service Catalogue Manager]] | ||
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== Process Description == | ==Process Description== | ||
Service Catalogue Management was added as a new process in ITIL V3. | |||
[[Image:Service-catalogue-management.jpg|right|thumb|375px|alt=Service Catalogue Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]] | [[Image:Service-catalogue-management.jpg|right|thumb|375px|alt=Service Catalogue Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]] | ||
In the previous ITIL version, the Service Level Management process mentioned the concept of a [[Service Catalogue Management#Service Catalogue|Service Catalogue]]. | |||
ITIL V3 takes this concept further, introducing a dedicated process to ensure that the [[Service Catalogue Management#Required Modifications to Service Catalogue|Service Catalogue is up-to-date]] and contains reliable information. | ITIL V3 takes this concept further, introducing a dedicated process to ensure that the [[Service Catalogue Management#Required Modifications to Service Catalogue|Service Catalogue is up-to-date]] and contains reliable information. | ||
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<p> </p> | <p> </p> | ||
== Sub-Processes == | ==Sub-Processes== | ||
No sub-processes are specified for [[Service Catalogue Management]]. | No sub-processes are specified for [[Service Catalogue Management]]. | ||
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<p> </p> | <p> </p> | ||
== Definitions == | ==Definitions== | ||
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<p><span itemprop="name">The following <a href="/index.php/ITIL%20Glossary#ITIL%20Glossary%20A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in Service Catalogue Management to represent process outputs and inputs:</span> | |||
</p> | |||
<p> </p> | |||
<p><b><span id="Required_Modifications_to_Service_Catalogue" itemprop="itemListElement">Required Modifications to Service Catalogue</span></b> | |||
</p> | |||
<ul><li itemprop="description">A request from a Service Management process to change the <a href="/index.php/Service_Catalogue_Management#Service_Catalogue" title="Service Catalogue Management">Service Catalogue</a>. This request is sent to Service Catalogue Management if new services or service attributes must be recorded. | |||
</li></ul> | |||
<p><br /> | |||
</p><p><b><span id="Service_Catalogue" itemprop="itemListElement">Service Catalogue</span></b> | |||
</p> | |||
<ul><li itemprop="description">A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the <a href="/index.php/Service_Portfolio_Management#Service_Portfolio" title="Service Portfolio Management">Service Portfolio</a> published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes. | |||
</li></ul> | |||
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==<span id="Checklists">Checklists | Templates</span>== | |||
<html><ul><li><a itemprop="significantLinks" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Catalogue" title="Service Catalog">Service Catalogue template</a> | |||
</li></ul><p></html> | |||
<p> </p> | <p> </p> | ||
== | ==Roles | Responsibilities== | ||
* [[ | '''<span id="Service Catalogue Manager">Service Catalogue Manager - Process Owner</span> | ||
*The Service Catalogue Manager is responsible for maintaining the [[Service Catalogue Management#Service Catalogue|Service Catalogue]], ensuring that all information within the Service Catalogue is accurate and up-to-date.''' | |||
<p> </p> | <p> </p> | ||
{| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top" | |||
{| border="1 | |||
|- | |- | ||
| | |style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"| '''<span id="RACI-Matrix-Service-Catalogue-Management">Responsibility Matrix: ITIL Service Catalogue Management</span>''' | ||
|- | |- | ||
! | ! style="background:#ffffee; width: 65%; text-align:center" | ITIL Role / Sub-Process | ||
! style="background:#ffffee;" | [[Service Catalogue Management#Service Catalogue Manager|Service Catalogue Manager]] | ! style="background:#ffffee;" | [[Service Catalogue Management#Service Catalogue Manager|Service Catalogue Manager]] | ||
|- | |- | ||
| | |style="text-align:left;" |[[Service Catalogue Management]]<br /> ''(no sub-processes specified)'' | ||
| A[[Service Catalogue Management#Accountable|<small>[1]</small>]]R[[Service Catalogue Management#Responsible|<small>[2]</small>]] | | A[[Service Catalogue Management#Accountable|<small>[1]</small>]]R[[Service Catalogue Management#Responsible|<small>[2]</small>]] | ||
|- | |- | ||
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<p> </p> | <p> </p> | ||
<p> </p> | |||
==[ Infobox ]== | |||
<html><table class="wikitable"> | |||
<tr> | |||
<td>Link to this page:</td> | |||
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management">https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management</a></td> | |||
</tr> | |||
<tr> | |||
<td>Languages:</td> | |||
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Service_Catalogue_Management" title="Service Catalogue Management">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_del_Catalogo_de_Servicios" title="Gestión del Catálogo de Servicios">español</a></span></td> | |||
</tr> | |||
<tr> | |||
<td>Image:</td> | |||
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a5/Service-catalogue-management.jpg" title="Service Catalog Management">Service Catalogue Management (.JPG)</a></td> | |||
</tr> | |||
<tr> | |||
<td>Author:</td> | |||
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td> | |||
</tr> | |||
</table> | |||
<p><small> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Definitions" itemprop="url"><span itemprop="title">Definitions</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Checklists" itemprop="url"><span itemprop="title">Templates</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a> | |||
</span> | |||
</small></p> | |||
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design|Service Catalogue Management]][[Category:Service Catalogue Management|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Design|Service Catalogue Management]][[Category:Service Catalogue Management|!]] | ||
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Revision as of 16:03, 20 December 2013
Objective: The objective of ITIL Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
Part of: Service Design
Process Owner: Service Catalogue Manager
Process Description
Service Catalogue Management was added as a new process in ITIL V3.
In the previous ITIL version, the Service Level Management process mentioned the concept of a Service Catalogue.
ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information.
A clear distinction exists between Business Services in the Service Catalogue (services visible to the customer, defined by SLAs) and Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs).
In ITIL 2011 the process interfaces have been adapted slightly following the introduction of the Design Coordination process. The process overview of Service Catalogue Management (.JPG) is showing the most important interfaces (see Figure 1).
Sub-Processes
No sub-processes are specified for Service Catalogue Management.
Definitions
The following ITIL terms and acronyms (information objects) are used in Service Catalogue Management to represent process outputs and inputs:
Required Modifications to Service Catalogue
- A request from a Service Management process to change the Service Catalogue. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
Service Catalogue
- A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
Checklists | Templates
Roles | Responsibilities
Service Catalogue Manager - Process Owner
- The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.
| Responsibility Matrix: ITIL Service Catalogue Management | |
| ITIL Role / Sub-Process | Service Catalogue Manager |
|---|---|
| Service Catalogue Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Service Catalogue Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Service Catalogue Management.
[ Infobox ]
| Link to this page: | https://wiki.en.it-processmaps.com/index.php/Service_Catalogue_Management |
| Languages: | English | Deutsch | español |
| Image: | Service Catalogue Management (.JPG) |
| Author: | Stefan Kempter, IT Process Maps  |
