KPIs IT Service Continuity Management: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Design]] - [[IT Service Continuity Management]] | '''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[IT Service Continuity Management]] | ||
'''Source''': Key Performance Indicators for ITIL ITSCM from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map | '''Source''': Key Performance Indicators for ITIL ITSCM from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
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{| border="1" cellpadding="5" cellspacing="0" align="center" | {| border="1" cellpadding="5" cellspacing="0" align="center" | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
|Processes | |Business Processes with Continuity Agreements | ||
|Percentage of business | |Percentage of business processes which are covered by explicit service continuity targets | ||
|- | |- | ||
|Gaps in Disaster Preparation | |Gaps in Disaster Preparation | ||
|Number of identified gaps in the preparation for disaster events | |Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures) | ||
|- | |- | ||
|Implementation Duration | |Implementation Duration | ||
|Duration from the identification of a risk | |Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism | ||
|- | |- | ||
|Number of Disaster Practices | |Number of Disaster Practices | ||
|Number of disaster practices actually carried out | |Number of disaster practices actually carried out | ||
|- | |||
|Number of identified Shortcomings during Disaster Practices | |||
|Number of identified shortcomings in the preparation for disaster events which are identified during practices | |||
|} | |} | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs IT Service Continuity Management]] | [[Category:ITIL V3|KPIs IT Service Continuity Management]] | ||
[[Category:ITIL 2011|KPIs IT Service Continuity Management]] | |||
[[Category:KPI (ITIL)|IT Service Continuity Management KPIs]] | [[Category:KPI (ITIL)|IT Service Continuity Management KPIs]] | ||
[[Category:Service Design|KPIs IT Service Continuity Management]] | [[Category:Service Design|KPIs IT Service Continuity Management]] | ||
[[Category:IT Service Continuity Management|KPIs IT Service Continuity Management]] | [[Category:IT Service Continuity Management|KPIs IT Service Continuity Management]] | ||
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Revision as of 11:57, 22 December 2011
<seo metakeywords="kpi it service continuity management, kpis it service continuity management, kpi itscm, kpis itscm" metadescription="ITIL IT Service Continuity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Design - IT Service Continuity Management
Source: Key Performance Indicators for ITIL ITSCM from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Business Processes with Continuity Agreements | Percentage of business processes which are covered by explicit service continuity targets |
| Gaps in Disaster Preparation | Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures) |
| Implementation Duration | Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism |
| Number of Disaster Practices | Number of disaster practices actually carried out |
| Number of identified Shortcomings during Disaster Practices | Number of identified shortcomings in the preparation for disaster events which are identified during practices |
→ back to: ITIL Key Performance Indicators
