KPIs Financial Management for IT Services: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Strategy]] - [[Financial Management]] | '''ITIL Process''': [[ITIL V3 Service Strategy|ITIL 2011 Service Strategy]] - [[Financial Management]] | ||
'''Source''': Key Performance Indicators for ITIL Financial Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map | '''Source''': Key Performance Indicators for ITIL Financial Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
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|Adherence to Budgeting Process | |Adherence to Budgeting Process | ||
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|Percent of expenses exceeding the planned budget for a project | |Percent of expenses exceeding the planned budget for a project | ||
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|Proposals for Cost | |Proposals for Cost Optimization | ||
|Number of proposals by Financial Management for the | |Number of proposals by Financial Management for the optimized use of financial resources | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs Financial Management]] | [[Category:ITIL V3|KPIs Financial Management]] | ||
[[Category:ITIL 2011|KPIs Financial Management]] | |||
[[Category:KPI (ITIL)|Financial Management KPIs]] | [[Category:KPI (ITIL)|Financial Management KPIs]] | ||
[[Category:Service Strategy|KPIs Financial Management]] | [[Category:Service Strategy|KPIs Financial Management]] | ||
[[Category:Financial Management|KPIs Financial Management]] | [[Category:Financial Management|KPIs Financial Management]] | ||
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Revision as of 11:55, 22 December 2011
<seo metakeywords="kpi financial management, kpis financial management, itil financial kpi, kpi it financial management, kpis it financial management" metadescription="ITIL Financial Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Strategy - Financial Management
Source: Key Performance Indicators for ITIL Financial Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Adherence to Budgeting Process | Percent of projects using the standard IT budgeting process |
| Cost-/ Benefit Estimation | Percent of project files containing cost-/ benefit estimates |
| Post Implementation Review | Percent of projects where costs and benefits are verified after implementation |
| Adherence to Approved Budget | Percent of IT expenses exceeding the approved budget |
| Adherence to Project Resources | Percent of expenses exceeding the planned budget for a project |
| Proposals for Cost Optimization | Number of proposals by Financial Management for the optimized use of financial resources |
→ back to: ITIL Key Performance Indicators
