KPIs Capacity Management: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Design]] - [[Capacity Management]] | '''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[Capacity Management]] | ||
'''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | '''Source''': Key Performance Indicators for ITIL Capacity Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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{| border="1" cellpadding="5" cellspacing="0" align="center" | {| border="1" cellpadding="5" cellspacing="0" align="center" | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
|Incidents due to | |Incidents due to Capacity Shortages | ||
|Number of incidents occurring | |Number of incidents occurring because of insufficient service or component capacity | ||
|- | |- | ||
|Exactness of Capacity Forecast | |Exactness of Capacity Forecast | ||
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|Capacity Adjustments | |Capacity Adjustments | ||
|Number of adjustments | |Number of adjustments to service and component capacities due to changing demand | ||
|- | |- | ||
|Unplanned Capacity Adjustments | |Unplanned Capacity Adjustments | ||
|Number of unplanned increases to | |Number of unplanned increases to service or component capacity as result of capacity bottlenecks | ||
|- | |- | ||
|Resolution Time of Capacity Shortage | |Resolution Time of Capacity Shortage | ||
| | |Resolution time for identified capacity bottlenecks | ||
|- | |- | ||
|Capacity Reserves | |Capacity Reserves | ||
| | |Percentage of capacity reserves at times of normal and maximum demand | ||
|- | |- | ||
|Percentage of Capacity Monitoring | |Percentage of Capacity Monitoring | ||
|Percentage of | |Percentage of services and infrastructure components under capacity monitoring | ||
|} | |} | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3|KPIs Capacity Management]] | [[Category:ITIL V3|KPIs Capacity Management]] | ||
[[Category:ITIL 2011|KPIs Capacity Management]] | |||
[[Category:KPI (ITIL)|Capacity Management KPIs]] | [[Category:KPI (ITIL)|Capacity Management KPIs]] | ||
[[Category:Service Design|KPIs Capacity Management]] | [[Category:Service Design|KPIs Capacity Management]] | ||
[[Category:Capacity Management|KPIs Capacity Management]] | [[Category:Capacity Management|KPIs Capacity Management]] | ||
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Revision as of 11:51, 22 December 2011
<seo metakeywords="kpi capacity management, kpis capacity management, itil capacity kpi" metadescription="Capacity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Design - Capacity Management
Source: Key Performance Indicators for ITIL Capacity Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Incidents due to Capacity Shortages | Number of incidents occurring because of insufficient service or component capacity |
| Exactness of Capacity Forecast | Deviation of the predicted capacity development from actual course |
| Capacity Adjustments | Number of adjustments to service and component capacities due to changing demand |
| Unplanned Capacity Adjustments | Number of unplanned increases to service or component capacity as result of capacity bottlenecks |
| Resolution Time of Capacity Shortage | Resolution time for identified capacity bottlenecks |
| Capacity Reserves | Percentage of capacity reserves at times of normal and maximum demand |
| Percentage of Capacity Monitoring | Percentage of services and infrastructure components under capacity monitoring |
→ back to: ITIL Key Performance Indicators
