IT Security Management

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Information Security Management

Information Security Management aims to ensure the confidentiality, integrity and availability of an organization's information, data and IT services. Information Security Management usually forms part of an organizational approach to security management which has a wider scope than the IT Service Provider.

Part of: Service Design

Process Owner: Information Security Manager

 

Process: Information Security Management

ITIL Security Management

ITIL V2 provided guidance on Security Management in a separate book. ITIL V3 treats Information Security Management as part of the Service Design core volume, resulting in a better integration of this process into the Service Lifecycle. The process was updated to account for new security concerns.

The following sub-processes are part of ITIL Security Management:

Sub-Processes

Design of Security Controls

Process Objective: To design appropriate technical and organizational measures in order to ensure the confidentiality, integrity, security and availability of an organization's assets, information, data and services.

Security Testing

Process Objective: To make sure that all security mechanisms are subject to regular testing.

Management of Security Incidents

Process Objective: To detect and fight attacks and intrusions, and to minimize the damage incurred by security breaches.

Security Review

Process Objective: To review if security measures and procedures are still in line with risk perceptions from the business side, and to verify if those measures and procedures are regularly maintained and tested.

 

ITIL Terms: Information Security Management

Availability/ ITSCM/ Security Testing Schedule

A schedule for the regular testing of all availability, continuity and security mechanisms, jointly maintained by Availability, IT Service Continuity and Information Security Management.

Information Security Policy

The main Information Security Policy contains an outline of the approach to ensure the security of IT services and systems. It is typically complemented by a set of more specific underpinning policies, e.g. policies on e-mail usage or remote system access. The Information Security Policy includes a list of security-related risks and existing or planned Security Controls to address those risks.

Information Security Report

The Information Security Report provides other Service Management processes and IT Management with information related to Information Security issues.

Security Advisories

A list of known security vulnerabilities compiled from input by third-party product suppliers. The list contains instructions for preventive measures and for the handling of security breaches once they occur.

Security Alert

A warning produced by Information Security Management, typically released when outbreaks of security threats are foreseeable or already under way. The aim is to make sure that users and IT staff are able to identify any attacks and take appropriate precautions.

Security Management Information System (SMIS)

A virtual repository of all Information Security Management data, usually stored in multiple physical locations.

Test-Report

A report of the preparation, progress and evaluation of a test, created for example during the various tests carried out by Availability, IT Service Continuity or Information Security Management.

Underpinning Information Security Policy

Underpinning Information Security Policies are specific policies complementing the main Information Security Policy by setting binding rules for the use of systems and information as well as for the use and delivery of services, with the aim of improving information security.

 

Additional Information

ITIL KPIs

• KPIs Information Security Management

ITIL Roles

Information Security Manager - Process Owner

The Information Security Manager is responsible for ensuring the confidentiality, integrity and availability of an organization’s assets, information, data and IT services.

He is usually involved in an organizational approach to Security Management which has a wider scope than the IT service provider, and includes handling of paper, building access, phone calls etc., for the entire organization.

 

Downloads

Overview ITIL Security Management

Use the following links to open the process overview of Information Security Management showing the most important interfaces: ITIL Security Management (.JPG) ITIL Security Management (.PDF)

Information Security Management at a glance