Financial Management: Difference between revisions
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''' | ==<span id="ITIL Financial Management">Overview</span>== | ||
'''Objective''': The objective of ITIL ''Financial Management for IT Services'' is to manage the service provider's budgeting, accounting and charging requirements. | |||
'''Part of''': [[ITIL V3 Service Strategy|Service Strategy]] | '''Part of''': [[ITIL V3 Service Strategy|Service Strategy]] | ||
'''Process Owner''': [[Financial Management# | '''Process Owner''': [[Financial Management#Financial Manager|Financial Manager]] | ||
<p> </p> | |||
==== Process Description ==== | |||
[[Image:Itil-financial-management.jpg|right|thumb|375px|alt=Financial Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_financial_management_itilv3.pdf ITIL Financial Management for IT Services]]] | |||
Essentially, the activities and process objectives of Financial Management in ITIL V3 (2007) and the ''Financial Management for IT Services'' process according to '''''ITIL 2011''''' are identical. | |||
Interfaces between Financial Management and the other ITIL processes were adjusted in order to reflect the new ITIL 2011 process structure. The process overview of [[Media:Itil-financial-management.jpg|ITIL Financial Management (.JPG)]] is showing the most important interfaces (''see Figure 1''). | |||
<p> </p> | |||
== Sub-Processes == | |||
These are the [[Financial Management|ITIL Financial Management]] sub-processes and their process objectives: | |||
<p> </p> | |||
;Financial Management Support | ;<span id="ITIL Financial Management Support">Financial Management Support</span> | ||
:Process Objective: To define the necessary structures for the management of [[Financial Management#Financial Data Categories|financial planning data]] and costs, as well as for the allocation of [[Financial Management#Cost Data for Service Provisioning|costs to services]]. | :Process Objective: To define the necessary structures for the management of [[Financial Management#Financial Data Categories|financial planning data]] and costs, as well as for the allocation of [[Financial Management#Cost Data for Service Provisioning|costs to services]]. | ||
;Financial Planning | ;<span id="ITIL Financial Management Planning">Financial Planning</span> | ||
:Process Objective: To determine the required financial resources over the next planning period ("[[Financial Management#IT Budget|IT Budget]]"), and to [[Financial Management#Budget Allocation|allocate those resources]] for optimum benefits. | :Process Objective: To determine the required financial resources over the next planning period ("[[Financial Management#IT Budget|IT Budget]]"), and to [[Financial Management#Budget Allocation|allocate those resources]] for optimum benefits. | ||
;Financial Analysis and Reporting | ;<span id="ITIL Financial Management Analysis">Financial Analysis and Reporting</span> | ||
:Process Objective: To analyze the structure of service provisioning cost and the profitability of services. The resulting [[Financial Management#Financial Analysis|financial analysis]] allows | :Process Objective: To analyze the structure of service provisioning cost and the profitability of services. The resulting [[Financial Management#Financial Analysis|financial analysis]] allows Service Portfolio Management to make informed decisions when deciding about changes to the [[Service Portfolio Management#Service Portfolio|Service Portfolio]]. | ||
;Service Invoicing | ;<span id="Financial Management IT Services Invoicing">Service Invoicing</span> | ||
:Process Objective: To issue [[Financial Management#Invoice|invoices]] for the provision of services and transmission of the invoice to the customer. | :Process Objective: To issue [[Financial Management#Invoice|invoices]] for the provision of services and transmission of the invoice to the customer. | ||
<p> </p> | |||
==== | == Definitions == | ||
The following ITIL terms and acronyms (''information objects'') are used in Financial Management for IT Services to represent process outputs and inputs: | |||
<p> </p> | |||
;<span id="Budget Request">Budget Request</span> | ;<span id="Budget Request">Budget Request</span> | ||
:A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a Request for Change. An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management. | :A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a [[Change Management#RFC|Request for Change]]. An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management. | ||
;<span id="Budget Allocation">Budget Allocation</span> | ;<span id="Budget Allocation">Budget Allocation</span> | ||
:A budget allocated by the Financial Manager to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change. | :A budget allocated by the [[Financial Management#Financial Manager|Financial Manager]] to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change. | ||
;<span id="Cost Data for Service Provisioning">Cost Data for Service Provisioning</span> | ;<span id="Cost Data for Service Provisioning">Cost Data for Service Provisioning</span> | ||
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;<span id="Financial Analysis">Financial Analysis</span> | ;<span id="Financial Analysis">Financial Analysis</span> | ||
:The Financial Analysis is an important input to the Portfolio Management process. It contains information on the costs for providing services and provides insight into the profitability of services and customers (see also: [[Checklist Financial Analysis|ITIL Checklist Financial Analysis]]). | :The [[Financial Management#ITIL Financial Management Analysis|Financial Analysis]] is an important input to the [[Service Portfolio Management|Portfolio Management process]]. It contains information on the costs for providing services and provides insight into the profitability of services and customers (see also: [[Checklist Financial Analysis|ITIL Checklist Financial Analysis]]). | ||
;<span id="Financial Data Categories">Financial Data Categories</span> | ;<span id="Financial Data Categories">Financial Data Categories</span> | ||
:Various categories are used to structure financial data, as a means to gain insight into the underlying costs of service provisioning and service profitability. | :Various categories are used to structure financial data, as a means to gain insight into the underlying [[Financial Management#Cost Data for Service Provisioning|costs of service provisioning]] and service profitability. | ||
;<span id="Indirect Cost Allocation Table">Indirect Cost Allocation Table</span> | ;<span id="Indirect Cost Allocation Table">Indirect Cost Allocation Table</span> | ||
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:The IT Budget is an annual financial plan that provides a forecast of expected expenditures and allocates financial resources to the various service management processes and organizational units within the IT organization. | :The IT Budget is an annual financial plan that provides a forecast of expected expenditures and allocates financial resources to the various service management processes and organizational units within the IT organization. | ||
<p> </p> | |||
== | == Checklists | KPIs == | ||
* [[ITIL KPIs Service Strategy#ITIL KPIs Financial Management|Key Performance Indicators (KPIs) Financial Management]] | * [[ITIL KPIs Service Strategy#ITIL KPIs Financial Management|Key Performance Indicators (KPIs) Financial Management]] | ||
* [[Checklist Financial Analysis|Checklists Financial Management: Checklist Financial Analysis]] | * [[Checklist Financial Analysis|Checklists Financial Management for IT Services: Checklist Financial Analysis]] | ||
<p> </p> | |||
== | == Roles | Responsibilities == | ||
;Financial Manager - Process Owner | ;<span id="Financial Manager">Financial Manager - Process Owner</span> | ||
:The Financial Manager is responsible for managing an IT service provider's budgeting, accounting and charging requirements. | :The Financial Manager is responsible for managing an IT service provider's budgeting, accounting and charging requirements. | ||
<p> </p> | |||
{| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top" | |||
|- | |||
| valign="top" colspan="2" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: Financial Management for IT Services''' | |||
|- | |||
! width="70%" align="center" style="background:#ffffee;" | ITIL Role | Sub-Process | |||
! style="background:#ffffee;" | [[Financial Management#Financial Manager|Financial Manager]] | |||
|- | |||
| align="left" |[[#ITIL Financial Management Support|Financial Management Support]] | |||
| A[[Financial Management#Accountable|<small>[1]</small>]]R[[Financial Management#Responsible|<small>[2]</small>]] | |||
|- | |||
| align="left" |[[#ITIL Financial Management Planning|Financial Planning]] | |||
| AR | |||
|- | |||
| align="left" |[[#ITIL Financial Management Analysis|Financial Analysis and Reporting]] | |||
| AR | |||
|- | |||
| align="left" |[[#Financial Management IT Services Invoicing|Service Invoicing]] | |||
| AR | |||
|- | |||
|} | |||
<p> </p> | |||
'''Remarks''' | |||
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Financial Management process.</span> | |||
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within Financial Management for IT Services.</span> | |||
< | <p> </p> | ||
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Strategy|Financial Management]][[Category:Financial Management|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy|Financial Management]][[Category:Financial Management|!]] | ||
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Revision as of 15:01, 9 December 2011
<seo metakeywords="itil financial management, financial management itil, financial management for it services, itil financial management process" metadescription="Financial Management for IT Services: process definition - Sub-processes - Terms - Additional information on ITIL Financial Management." />
![DE - ES - ITIL Financial Management](/images/thumb/6/6d/ITIL-Wiki-de-es.jpg/100px-ITIL-Wiki-de-es.jpg)
Overview
Objective: The objective of ITIL Financial Management for IT Services is to manage the service provider's budgeting, accounting and charging requirements.
Part of: Service Strategy
Process Owner: Financial Manager
Process Description
![Financial Management ITIL](/images/thumb/b/b1/Itil-financial-management.jpg/375px-Itil-financial-management.jpg)
Essentially, the activities and process objectives of Financial Management in ITIL V3 (2007) and the Financial Management for IT Services process according to ITIL 2011 are identical.
Interfaces between Financial Management and the other ITIL processes were adjusted in order to reflect the new ITIL 2011 process structure. The process overview of ITIL Financial Management (.JPG) is showing the most important interfaces (see Figure 1).
Sub-Processes
These are the ITIL Financial Management sub-processes and their process objectives:
- Financial Management Support
- Process Objective: To define the necessary structures for the management of financial planning data and costs, as well as for the allocation of costs to services.
- Financial Planning
- Process Objective: To determine the required financial resources over the next planning period ("IT Budget"), and to allocate those resources for optimum benefits.
- Financial Analysis and Reporting
- Process Objective: To analyze the structure of service provisioning cost and the profitability of services. The resulting financial analysis allows Service Portfolio Management to make informed decisions when deciding about changes to the Service Portfolio.
- Service Invoicing
- Process Objective: To issue invoices for the provision of services and transmission of the invoice to the customer.
Definitions
The following ITIL terms and acronyms (information objects) are used in Financial Management for IT Services to represent process outputs and inputs:
- Budget Request
- A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a Request for Change. An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management.
- Budget Allocation
- A budget allocated by the Financial Manager to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change.
- Cost Data for Service Provisioning
- The cost for providing a service, calculated by Financial Management as a basis for calculating the price a customer is expected to pay for a service.
- Financial Analysis
- The Financial Analysis is an important input to the Portfolio Management process. It contains information on the costs for providing services and provides insight into the profitability of services and customers (see also: ITIL Checklist Financial Analysis).
- Financial Data Categories
- Various categories are used to structure financial data, as a means to gain insight into the underlying costs of service provisioning and service profitability.
- Indirect Cost Allocation Table
- A table used to allocate indirect costs that are shared among multiple services, defining the rules how those costs are spread among the services.
- Invoice
- The invoice for the delivery of a service or product.
- IT Budget
- The IT Budget is an annual financial plan that provides a forecast of expected expenditures and allocates financial resources to the various service management processes and organizational units within the IT organization.
Checklists | KPIs
- Key Performance Indicators (KPIs) Financial Management
- Checklists Financial Management for IT Services: Checklist Financial Analysis
Roles | Responsibilities
- Financial Manager - Process Owner
- The Financial Manager is responsible for managing an IT service provider's budgeting, accounting and charging requirements.
Responsibility Matrix: Financial Management for IT Services | |
ITIL Role | Sub-Process | Financial Manager |
---|---|
Financial Management Support | A[1]R[2] |
Financial Planning | AR |
Financial Analysis and Reporting | AR |
Service Invoicing | AR |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Financial Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Financial Management for IT Services.