KPIs Supplier Management: Difference between revisions
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:Service Design|KPIs Supplier Management]] | |||
[[Category:Supplier Management|KPIs Supplier Management]] | |||
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Revision as of 09:17, 27 July 2011
<seo metakeywords="kpi supplier management, kpis supplier management, itil supplier management kpi, kpi vendor management" metadescription="Supplier Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Design - Supplier Management
Source: Key Performance Indicators for ITIL Supplier Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Agreed UCs | Percentage of contracts underpinned by UCs |
| Number of Contract Reviews | Number of conducted contract and supplier reviews |
| Number of Identified Contract Breaches | Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) |
→ back to: ITIL Key Performance Indicators
