Checklist Problem Record - ITIL V2: Difference between revisions

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(New page: '''ITIL Process''': ITIL V2 Service Support - Problem Management '''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checkli...)
 
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'''&#8594; see also:''' [[Checklist Problem Record|Checklist Problem Record according to ITIL V3]]
'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]
'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]


'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]
'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]


'''Source''': Checklist "Problem Record" from the [[ITIL Implementation with Process Templates|ITIL Process Map V2]]
'''Source''': Checklist "Problem Record" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
 




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** Other Problems, whose resolution is associated with this Problem
** Other Problems, whose resolution is associated with this Problem
* Workaround for the circumvention of the Problem, if known
* Workaround for the circumvention of the Problem, if known
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[[Category:ITIL V2|Problem Record - ITIL V2]]
[[Category:Checklist (ITIL)|Problem Record - ITIL V2]]
[[Category:Problem Management|Problem Record - ITIL V2]]
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Revision as of 20:38, 26 July 2011

<seo metakeywords="problem record itil, itil problem record" metadescription="→ see also: Problem Record according to ITIL V3. ... The following data is entered during the creation of a Problem Record: ..." />

Checklist Problem Record - ITIL V2
Checklist Problem Record - ITIL V2


→ see also: Checklist Problem Record according to ITIL V3

ITIL Process: ITIL V2 Service Support - Problem Management

Checklist Category: Checklists for Problem Management

Source: Checklist "Problem Record" from the ITIL Process Map V2


The following data is entered during the creation of a Problem Record:

  • Unique Problem ID (usually assigned automatically by the system)
  • Creation date and time (usually allocated automatically by the system)
  • Person in charge for the creation
  • Description of symptoms
  • Affected IT Service(s)
  • Relevant SLAs
  • Relationship to CIs
  • Product category, usually selected from a category-tree according to the following example:
    • Client PC
      • Standard configuration 1
      • ...
    • Printer
      • Manufacturer 1
      • ...
    • Problem category, for example
      • Hardware error
      • Software error
      • ...
  • Links to
    • Incidents associated with this problem
    • Other Problems, whose resolution is associated with this Problem
  • Workaround for the circumvention of the Problem, if known
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