Definition of Improvement Initiatives: Difference between revisions

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'''ITIL Version''': ITIL Version 3 (ITIL V3)
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== ITIL Definition of CSI Initiatives: Overview ==


'''Process Objective''': To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
'''Process Objective''': To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
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'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]
'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]


'''Process Owner''': [[Roles within ITIL V3#CSI Manager|CSI Manager]]
'''Process Owner''': [[Definition of Improvement Initiatives#ITIL Roles in Definition of Improvement Initiatives|CSI Manager]]
 
 
== ITIL Definition of CSI Initiatives: Process Definition ==
 
[[Image:Itil-definition-csi-initiatives.jpg|thumb=Overview_definition_improvement_initiatives_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives]]]
 
ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2|Service Level Management]] process, for example holding [[Service Evaluation#Service Review|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP|Service Improvement Plan]].
 
ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
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=== Sub-Processes ===
No sub-processes are specified for [[Definition of Improvement Initiatives|Definition of Improvement Initiatives according to ITIL V3]].
 
 
===== Downloads =====
 
Use the following links to open the process overview "Definition of CSI Initiatives" showing the most important interfaces:
 
* [[Media:Itil-definition-csi-initiatives.jpg|ITIL Definition of CSI Initiatives (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives (.PDF)]''
 
 
=== ITIL Terms: Definition of CSI Initiatives ===


;<span id="SIP">Service Improvement Plan (SIP)</span>
:A formal plan to implement improvements to IT processes or services. The SIP is used to manage and log measures initiated from Continual Service Improvement (see also: [[Checklist Service Improvement Plan SIP|ITIL Checklist Service Improvement Plan - SIP]]).


==ITIL V3 vs. ITIL V2: Definition of Improvement Initiatives==


* ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2|Service Level Management]] process, for example holding [[ITIL Glossary#Service Review|Service Reviews]] and managing a [[ITIL Glossary# Service Improvement Plan (SIP)|Service Improvement Plan]]
== Additional Information ==
* ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.


==== ITIL KPIs and Checklists ====


==Sub-Processes of "Definition of Improvement Initiatives" (ITIL V3)==
* [[ITIL KPIs Continual Service Improvement#ITIL KPIs Definition of CSI Initiatives|Key Performance Indicators (KPIs) Definition of CSI Initiatives]]
* [[Checklist Service Improvement Plan SIP|Checklists "Definition of Improvement Initiatives": Service Improvement Plan - SIP]]


[[Image:Overview_definition_improvement_initiatives_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf  Overview of the Process "Definition of Improvement Initiatives", ITIL V3 (.pdf)]]]


* no sub-processes specified
==== ITIL Roles in Definition of CSI Initiatives ====


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;CSI Manager - Process Owner
:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services.
:He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


==Roles within "Definition of Improvement Initiatives"  (ITIL V3)==


* [[Roles within ITIL V3#CSI Manager|CSI Manager]] (Process Owner)


<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement (CSI)]] > [[Definition of Improvement Initiatives|Definition of CSI Initiatives]]</small></i>


==Related ITIL Glossary Terms==
<!-- This page is assigned to the following categories: -->
* [[ITIL Glossary#Service Improvement Plan (SIP)| Service Improvement Plan (SIP)]]
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|Definition of Improvement Initiatives]][[Category:CSI Initiative|!]]
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Revision as of 11:36, 13 July 2011

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DE - ES - Definition of CSI Initiativesdiese Seite auf Deutschesta página en español
DE - ES - Definition of CSI Initiatives


ITIL Definition of CSI Initiatives: Overview

Process Objective: To define specific initiatives aimed at improving services and processes, based on the results of service and process evaluation. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.

Part of: Continual Service Improvement

Process Owner: CSI Manager


ITIL Definition of CSI Initiatives: Process Definition

ITIL Definition of CSI Initiatives

ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan.

ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.

Sub-Processes

No sub-processes are specified for Definition of Improvement Initiatives according to ITIL V3.


Downloads

Use the following links to open the process overview "Definition of CSI Initiatives" showing the most important interfaces:


ITIL Terms: Definition of CSI Initiatives

Service Improvement Plan (SIP)
A formal plan to implement improvements to IT processes or services. The SIP is used to manage and log measures initiated from Continual Service Improvement (see also: ITIL Checklist Service Improvement Plan - SIP).


Additional Information

ITIL KPIs and Checklists


ITIL Roles in Definition of CSI Initiatives

CSI Manager - Process Owner
The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services.
He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


Home > ITIL Processes > Continual Service Improvement (CSI) > Definition of CSI Initiatives

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