Service Portfolio Management: Difference between revisions

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'''ITIL Version''': ITIL Version 3 (ITIL V3)
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== ITIL Service Portfolio Management: Overview ==


'''Process Objective''': To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.
'''Process Objective''': To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.
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'''Part of''': [[ITIL V3 Service Strategy|Service Strategy]]
'''Part of''': [[ITIL V3 Service Strategy|Service Strategy]]


'''Process Owner''': [[Roles within ITIL V3#Service Portfolio Manager|Service Portfolio Manager]]
'''Process Owner''': [[Service Portfolio Management#ITIL Roles in Service Portfolio Management|Service Portfolio Manager]]
 
 
== ITIL Service Portfolio Management: Process Definition ==
 
[[Image:Service-portfolio-management.jpg|thumb=overview_service_portfolio_management_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management]]]


Managing services as a portfolio is a new concept in ITIL V3. ITIL V3 introduces strategic thinking about how the [[Service Portfolio Management#Service Portfolio|Service Portfolio]] should be developed in the future.


==Sub-Processes of Service Portfolio Management (ITIL V3)==
The following sub-processes are part of [[Service Portfolio Management|Service Portfolio Management]]:
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[[Image:overview_service_portfolio_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf  Overview of the Service Portfolio Management Process, ITIL V3 (.pdf)]]]
=== Sub-Processes ===


;Strategic Service Assessment
;Strategic Service Assessment
:Process Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment of current service offerings, customer needs and competing offers from other service providers.
:Process Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment ("[[Service Portfolio Management#Strategic Service Assessment|Strategic Service Assessment]]") of current service offerings, customer needs and competing offers from other service providers.


;Service Strategy Definition
;Service Strategy Definition
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;Service Portfolio Update
;Service Portfolio Update
:Process Objective: To adjust the contents of the Service Portfolio, reflecting changes in the Service Strategy or changes to the services' status.
:Process Objective: To adjust the contents of the [[Service Portfolio Management#Service Portfolio|Service Portfolio]], reflecting changes in the [[Service Portfolio Management#Service Strategy|Service Strategy]] or changes to the services' status.


;Strategic Planning
;Strategic Planning
:Process Objective: To define, initiate and control the programs and projects required to execute the Service Strategy.
:Process Objective: To define, initiate and control the programs and projects required to execute the Service Strategy ("[[Service Portfolio Management#Service Strategy Plan|Service Strategy Plan]]").
 
 
===== Downloads =====
 
Use the following links to open the process overview of Service Portfolio Management showing the most important interfaces:
 
* [[Media:Service-portfolio-management.jpg|Service Portfolio Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_portfolio_management_itilv3.pdf Service Portfolio Management (.PDF)]''
 
 
=== ITIL Terms: Service Portfolio Management ===
 
;<span id="Business Planning Data">Business Planning Data</span>
:A forecast of future business activity, for example planned increases in transaction volumes. Business Planning Data are an important input for the Service Strategy and Service Design processes.
 
;<span id="Business Strategy">Business Strategy</span>
:A systematic long-term plan of action designed to achieve particular business goals.
 
;<span id="Service Portfolio">Service Portfolio</span>
:The Service Portfolio represents a complete list of the services managed by a service provider; some of these services are visible to the customers, while others are not. It contains present contractual commitments, new service development, and ongoing service improvement plans initiated by Continual Service Improvement. It also includes third-party services which are an integral part of service offerings to customers. The Service Portfolio is divided into three phases: Service Pipeline, Service Catalogue, and Retired Services (see also: [[Checklist Service Portfolio|ITIL Checklist Service Portfolio]]).
 
;<span id="Service Strategy">Service Strategy</span>
:A systematic long-term plan of action, designed by the IT Service Organization to achieve defined objectives.
 
;<span id="Service Strategy Plan">Service Strategy Plan</span>
:A plan for implementing the Service Strategy, containing specific objectives, activities and responsibilities.
 
;<span id="Strategic Service Assessment">Strategic Service Assessment</span>
:The Strategic Service Assessment is used to gain insight into a service provider’s weaknesses and strengths prior to developing a Service Strategy.
 
 
== Additional Information on Service Portfolio Management ==
 
==== ITIL KPIs and Checklists ====
 
* [[ITIL KPIs Service Strategy#ITIL KPIs Service Portfolio Management|Key Performance Indicators (KPIs) Service Portfolio Management]]
* [[Checklist Service Portfolio|Checklists Service Portfolio Management: Checklist Service Portfolio]]
 
 
==== ITIL Roles in Service Portfolio Management ====
 
;Service Portfolio Manager - Process Owner
:The Service Portfolio Manager decides on a strategy to serve customers in cooperation with the IT Steering Group, and develops the service provider's offerings and capabilities.  


;IT Steering Group (ISG)
:The IT Steering Group (ISG) sets the direction and strategy for IT Services. It includes members of senior management from business and IT.
:The ISG reviews the business and IT strategies in order to make sure that they are aligned.
:It also sets priorities of service development programs/ projects.


==Roles within Service Portfolio Management (ITIL V3)==


* [[Roles within ITIL V3#Service Portfolio Manager|Service Portfolio Manager]] (Process Owner)
<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Strategy|Service Strategy]] > [[Service Portfolio Management|Service Portfolio Management]]</small></i>
* [[Roles within ITIL V3#IT Steering Group (ISG)|IT Steering Group (ISG)]]


==Related ITIL Glossary Terms==
<!-- This page is assigned to the following categories: -->
* [[ITIL Glossary#Business Planning Data|Business Planning Data]]
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Strategy|Service Portfolio Management]][[Category:Service Portfolio Management|!]]
* [[ITIL Glossary#Business Strategy|Business Strategy]]
<!-- --- -->
* [[ITIL Glossary#Service Portfolio|Service Portfolio]]
* [[ITIL Glossary#Service Strategy|Service Strategy]]
* [[ITIL Glossary#Service Strategy Plan|Service Strategy Plan]]
* [[ITIL Glossary#Strategic Service Assessment|Strategic Service Assessment]]

Revision as of 11:25, 13 July 2011

<seo metakeywords="service portfolio management, service portfolio, itil service portfolio management, service portfolio management itil, service portfolio management process" metadescription="Service Portfolio Management: ITIL process definition - subprocesses - Additional information on Service Portfolio Management." />

DE - ES - Service Portfolio Managementdiese Seite auf Deutschesta página en español
DE - ES - Service Portfolio Management


ITIL Service Portfolio Management: Overview

Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.

Part of: Service Strategy

Process Owner: Service Portfolio Manager


ITIL Service Portfolio Management: Process Definition

File:Service-portfolio-management.jpg
Service Portfolio Management

Managing services as a portfolio is a new concept in ITIL V3. ITIL V3 introduces strategic thinking about how the Service Portfolio should be developed in the future.

The following sub-processes are part of Service Portfolio Management:

Sub-Processes

Strategic Service Assessment
Process Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment ("Strategic Service Assessment") of current service offerings, customer needs and competing offers from other service providers.
Service Strategy Definition
Process Objective: To define the overall goals the service provider should pursue in its development, and to identify what services will be offered to what customers or customer segments, based on the results of the Strategic Service Assessment.
Service Portfolio Update
Process Objective: To adjust the contents of the Service Portfolio, reflecting changes in the Service Strategy or changes to the services' status.
Strategic Planning
Process Objective: To define, initiate and control the programs and projects required to execute the Service Strategy ("Service Strategy Plan").


Downloads

Use the following links to open the process overview of Service Portfolio Management showing the most important interfaces:


ITIL Terms: Service Portfolio Management

Business Planning Data
A forecast of future business activity, for example planned increases in transaction volumes. Business Planning Data are an important input for the Service Strategy and Service Design processes.
Business Strategy
A systematic long-term plan of action designed to achieve particular business goals.
Service Portfolio
The Service Portfolio represents a complete list of the services managed by a service provider; some of these services are visible to the customers, while others are not. It contains present contractual commitments, new service development, and ongoing service improvement plans initiated by Continual Service Improvement. It also includes third-party services which are an integral part of service offerings to customers. The Service Portfolio is divided into three phases: Service Pipeline, Service Catalogue, and Retired Services (see also: ITIL Checklist Service Portfolio).
Service Strategy
A systematic long-term plan of action, designed by the IT Service Organization to achieve defined objectives.
Service Strategy Plan
A plan for implementing the Service Strategy, containing specific objectives, activities and responsibilities.
Strategic Service Assessment
The Strategic Service Assessment is used to gain insight into a service provider’s weaknesses and strengths prior to developing a Service Strategy.


Additional Information on Service Portfolio Management

ITIL KPIs and Checklists


ITIL Roles in Service Portfolio Management

Service Portfolio Manager - Process Owner
The Service Portfolio Manager decides on a strategy to serve customers in cooperation with the IT Steering Group, and develops the service provider's offerings and capabilities.
IT Steering Group (ISG)
The IT Steering Group (ISG) sets the direction and strategy for IT Services. It includes members of senior management from business and IT.
The ISG reviews the business and IT strategies in order to make sure that they are aligned.
It also sets priorities of service development programs/ projects.


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