ITIL KPIs Service Strategy: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Strategy|Service Strategy according to ITIL V3]] | |||
'''Source''': Key Performance Indicators for ITIL Service Strategy from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | |||
=== ITIL KPIs Service Portfolio Management === | |||
{| border="1" cellpadding="5" cellspacing="0" align="center" | |||
|- | |||
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | |||
! width="65%" style="background:#ffffcc;" | Definition | |||
|- | |||
|Number of Planned New Services | |||
|Percentage of new services which are developed, being triggered by Service Portfolio Management | |||
|- | |||
|Number of Unplanned New Services | |||
|Percentage of new services which are developed without being triggered by Service Portfolio Management | |||
|- | |||
|Number of Strategic Initiatives | |||
|Number of strategic initiatives launched from the Service Portfolio Management process | |||
|- | |||
|Number of New Customers | |||
|Number of newly won customers | |||
|- | |||
|Number of Lost Customers | |||
|Number of customers which were lost to competing service providers | |||
|} | |} | ||
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{| border="1" cellpadding="5" cellspacing="0" align="center" | {| border="1" cellpadding="5" cellspacing="0" align="center" | ||
|- | |- | ||
! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
|Adherence to Budgeting Process | |Adherence to Budgeting Process | ||
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|Percent of expenses exceeding the planned budget for a project | |Percent of expenses exceeding the planned budget for a project | ||
|- | |- | ||
|Proposals for Cost | |Proposals for Cost Optimization | ||
|Number of proposals by Financial Management for the | |Number of proposals by Financial Management for the optimized use of financial resources | ||
|} | |} | ||
→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs Service Strategy]] | |||
[[Category:KPI (ITIL)|Service Strategy KPIs]] | |||
[[Category:Service Strategy|KPIs Service Strategy]] | |||
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Revision as of 19:11, 12 April 2010
ITIL Process: Service Strategy according to ITIL V3
Source: Key Performance Indicators for ITIL Service Strategy from the ITIL Process Map V3
ITIL KPIs Service Portfolio Management
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Planned New Services | Percentage of new services which are developed, being triggered by Service Portfolio Management |
| Number of Unplanned New Services | Percentage of new services which are developed without being triggered by Service Portfolio Management |
| Number of Strategic Initiatives | Number of strategic initiatives launched from the Service Portfolio Management process |
| Number of New Customers | Number of newly won customers |
| Number of Lost Customers | Number of customers which were lost to competing service providers |
ITIL KPIs Financial Management
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Adherence to Budgeting Process | Percent of projects using the standard IT budgeting process |
| Cost-/ Benefit Estimation | Percent of project files containing cost-/ benefit estimates |
| Post Implementation Review | Percent of projects where costs and benefits are verified after implementation |
| Adherence to Approved Budget | Percent of IT expenses exceeding the approved budget |
| Adherence to Project Resources | Percent of expenses exceeding the planned budget for a project |
| Proposals for Cost Optimization | Number of proposals by Financial Management for the optimized use of financial resources |
→ back to: ITIL Key Performance Indicators
