KPIs IT Service Continuity Management: Difference between revisions
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<seo metakeywords="kpi it service continuity management, kpis it service continuity management, kpi itscm, kpis itscm" metadescription="ITIL IT Service Continuity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|ITIL KPI's IT Service Continuity Management (ITSCM) | |||
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_IT_Service_Continuity_Management diese Seite auf Deutsch] | |||
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'''ITIL Process''': [[ITIL V3 Service Design]] - [[IT Service Continuity Management]] | |||
''' | '''Source''': Key Performance Indicators for ITIL ITSCM from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width="70%" style="background:# | ! width="70%" style="background:#ffffcc;" | Definition | ||
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|Processes under Risk-Management | |Processes under Risk-Management | ||
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|Number of disaster practices actually carried out | |Number of disaster practices actually carried out | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs IT Service Continuity Management]] | |||
[[Category:KPI (ITIL)|IT Service Continuity Management KPIs]] | |||
[[Category:Service Design|KPIs IT Service Continuity Management]] | |||
[[Category:IT Service Continuity Management|KPIs IT Service Continuity Management]] | |||
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Revision as of 10:14, 27 July 2011
<seo metakeywords="kpi it service continuity management, kpis it service continuity management, kpi itscm, kpis itscm" metadescription="ITIL IT Service Continuity Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Design - IT Service Continuity Management
Source: Key Performance Indicators for ITIL ITSCM from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Processes under Risk-Management | Percentage of business-processes on client side, which are covered by IT Risk- Management |
| Gaps in Disaster Preparation | Number of identified gaps in the preparation for disaster events, where no preventive measures have yet been taken |
| Shortcomings in Disaster Preparation | Number of identified shortcomings in the preparation for disaster events, which, for example, are identified during practices |
| Implementation Duration | Duration from the identification of a risk up to implementation of a respective precautionary measure |
| Number of Disaster Practices | Number of disaster practices actually carried out |
→ back to: ITIL Key Performance Indicators
