KPIs Configuration Management: Difference between revisions
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<seo metakeywords="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" metadescription="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|ITIL KPI's Service Asset and Configuration Management | |||
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Configuration_Management diese Seite auf Deutsch] | |||
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'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Service Asset and Configuration Management]] | |||
'''Source''': Key Performance Indicators for ITIL Service Asset and Configuration Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | |||
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width="70%" style="background:# | ! width="70%" style="background:#ffffcc;" | Definition | ||
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|Verification Frequency | |Verification Frequency | ||
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* (i.e. restrospective Changes are carried out) | * (i.e. restrospective Changes are carried out) | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs Configuration Management]] | |||
[[Category:KPI (ITIL)|Configuration Management KPIs]] | |||
[[Category:Service Transition|KPIs Configuration Management]] | |||
[[Category:Service Asset & Configuration Management|KPIs Configuration Management]] | |||
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Revision as of 09:13, 27 July 2011
<seo metakeywords="kpi configuration management, kpis configuration management, itil configuration kpi, kpi asset management, kpis asset management, itil asset kpi" metadescription="Service Asset and Configuration Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Transition - Service Asset and Configuration Management
Source: Key Performance Indicators for ITIL Service Asset and Configuration Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Verification Frequency | Frequency of physical verifications of CMDB contents |
| Verification Duration | Average duration for physical verifications of the CMDB contents |
| Effort for CMDB Verifications | Average work effort for physical verifications of the CMDB contents |
| CMDB Coverage | Percentage of configuration components for which data is kept in the CMDB |
| Automatic CMDB Update | Percentage of configuration components for which data in the CMDB is updated automatically |
| Number of CMDB Errors | Number of occasions when CMDB contents are found to be incorrect
|
→ back to: ITIL Key Performance Indicators
