IT Operations Management: Difference between revisions
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== ITIL IT Operations Management: Overview == | |||
'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance. | '''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance. | ||
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==ITIL | == ITIL IT Operations Management: Process Definition == | ||
==Sub-Processes of IT Operations Management (ITIL V3)== | ==Sub-Processes of IT Operations Management (ITIL V3)== | ||
[[Image:overview_it_operations_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf Overview | [[Image:overview_it_operations_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf Process Overview: ITIL IT Operations Management Process, ITIL V3 (.pdf)]]] | ||
IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure. | |||
No sub-processes are specified for [[IT Operations Management|IT Operations Management according to ITIL V3]]. | |||
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== Additional Information on IT Operations Management == | |||
==Roles | ==== ITIL Roles ==== | ||
* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]] (Process Owner) | * [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]] (Process Owner) | ||
* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operator]] | * [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operator]] | ||
Revision as of 20:23, 2 March 2009
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ITIL IT Operations Management: Overview
Process Objective: To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
Part of: Service Operation
Process Owner: IT Operations Manager
ITIL IT Operations Management: Process Definition
Sub-Processes of IT Operations Management (ITIL V3)
IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.
No sub-processes are specified for IT Operations Management according to ITIL V3.
Additional Information on IT Operations Management
ITIL Roles
- IT Operations Manager (Process Owner)
- IT Operator
