Project Management - Transition Planning and Support

Project Management - Transition Planning and Support

ITIL Project Management - ITIL Transition Planning and Support: Overview

Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.

Part of: Service Transition

Process Owner: Project Manager

ITIL Transition Planning and Support: Process Definition

ITIL Project Management - ITIL Transition Planning and Support

Transition Planning and Support is a new process in ITIL V3; ITIL V2 covered some aspects of this process within Release Management but ITIL V3 provides considerably enhanced guidance.

Transition Planning and Support in ITIL V3 is actually about managing service transition projects, so at IT Process Maps we decided to make this clear by slightly changing its name to Project Management (Transition Planning and Support). ITIL V3 does not provide a detailed explanation of all aspects of ITIL Project Management but highlights the most important activities and assists in identifying interfaces with the other Service Management processes.

However, having a basic ITIL Project Management process defined will provide a good starting point for introducing best-practice Project Management frameworks like PRINCE2 or PMBOK (as recommended in the ITIL V3 books).

The following sub-processes are part of ITIL project Management/ Transition Planning and Support according to ITIL V3:

Sub-Processes

Project Initiation

Process Objective: To define stakeholders, responsibilities and resources available to the project, as well as documenting risks, constraints and assumptions affecting the project.

Project Planning

Project Objective: To create the initial Project Plan, defining deliverables, milestones, activities and resources for a project.

Project Control

Process Objective: To monitor project progress and resource consumption, to expedite progress when required and to initiate corrective action if required.

Project Reporting and Communication

Process Objective: To provide an overall summary of all planned or ongoing Service Transition projects as an information for customers and other Service Management processes.

ITIL Terms: Transition Planning and Support

Data for Project Plan Update

Actual data related to project progress and resource consumption. This information is sent from Release Management to Project Management as input for Project Controlling and Reporting.

Project Charter

The Project Charter is a statement of the scope, objectives and participants in a project. It outlines the project objectives, identifies the main stakeholders, defines the authority of the project manager and the resources at his disposal, and lists any constraints and assumptions affecting the project.

Project History Log

A document recording important events during the course of the project, e.g. decisions, escalations and changes to the project scope.

Project Plan

A formal, approved document showing the major deliverables, milestones, activities and resources for a project, used to guide both project execution and project control.

Service Transition Report

The Service Transition Report is an overall summary of all planned or ongoing Service Transition projects for deploying major Releases, listing key project data like milestones and current project status.

Additional Information on ITIL Transition Planning and Support

ITIL KPIs

• KPIs ITIL Project Management (Transition Planning and Support)

ITIL Roles in Transition Planning and Support

Project Manager - Process Owner

The Project Manager is responsible for planning and coordinating the resources to deploy a major Release within the predicted cost, time and quality estimates.