Checklist Service Level Report: Difference between revisions
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'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]] | <seo metakeywords="service level report, service level reporting, service level reports, service level report itil" metadescription="The Service Level Report contains the following information for the target-groups clients and IT Management: ..." /> | ||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Service Report - Template Service Report | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Service_Level_Report diese Seite auf Deutsch] | |||
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'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]] | |||
'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]] | '''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]] | ||
'''Source''': Checklist "Service Level Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | |||
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** Measures | ** Measures | ||
* Important measures for the enhancement of the Service quality (excerpt from the SIP) | * Important measures for the enhancement of the Service quality (excerpt from the SIP) | ||
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[[Category:Checklist (ITIL)|Service Level Report]] | |||
[[Category:Service Level Management|Service Level Report]] | |||
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Revision as of 20:45, 26 July 2011
<seo metakeywords="service level report, service level reporting, service level reports, service level report itil" metadescription="The Service Level Report contains the following information for the target-groups clients and IT Management: ..." />
ITIL Process: ITIL V2 Service Delivery - Service Level Management
Checklist Category: Checklists for Service Level Management
Source: Checklist "Service Level Report" from the ITIL Process Map V2
The Service Level Report contains the following information for the target-groups clients and IT Management:
- Recipients
- Measurements pertaining to client satisfaction
- For all IT Services
- Details of Service usage
- Volume details
- Resource usage
- Agreed Service Levels
- Attained Services Levels
- Trend analyses
- Changed IT Services
- Newly added IT Services
- Changed SLAs
- Outphased IT Services
- Special occurrences
- In the past (prolonged Service failures etc.)
- Type of occurrence
- Causes
- Counter-measures for the elimination of the failure
- Measures for the future avoidance of similar failures
- In the future (e.g. planned prolonged downtimes to Services)
- In the past (prolonged Service failures etc.)
- Details of Service usage
- Complaints
- Overview
- Status
- Measures
- Important measures for the enhancement of the Service quality (excerpt from the SIP)
