Checklist Service Level Requirements (SLR): Difference between revisions
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'''ITIL Process''': [[Service Delivery]] - [[Service Level Management]] | <seo metakeywords="service level requirements, service level requirement, service level requirements template, itil slr, slr itil" metadescription="The Service Level Requirements (SLR) document contains the requirements of the IT Service from the client viewpoint; it is a for the Service ..." /> | ||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Service Level Requirements (SLR) - Template Service Level Requirements (SLR) | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Service_Level_Requirements_-_SLR diese Seite auf Deutsch] | |||
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'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]] | |||
'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]] | '''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]] | ||
'''Source''': Checklist "Service Level Requirements - SLR" [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | |||
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***** Reaction and resolution times (according to priorities, definition of priorities e.g. for the classification of Incidents) | ***** Reaction and resolution times (according to priorities, definition of priorities e.g. for the classification of Incidents) | ||
**** Requirements for the maintenance of the Service in the event of a disaster | **** Requirements for the maintenance of the Service in the event of a disaster | ||
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[[Category:Service Level Management|Service Level Requirements SLR]] | |||
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Revision as of 19:43, 26 July 2011
<seo metakeywords="service level requirements, service level requirement, service level requirements template, itil slr, slr itil" metadescription="The Service Level Requirements (SLR) document contains the requirements of the IT Service from the client viewpoint; it is a for the Service ..." />
ITIL Process: ITIL V2 Service Delivery - Service Level Management
Checklist Category: Checklists for Service Level Management
Source: Checklist "Service Level Requirements - SLR" ITIL Process Map V2
The Service Level Requirements document contains the requirements of the IT Service from the client viewpoint; it is a for the Service Specification Sheet and the Service Level Agreement, which further expand the specifications shown here:
- Name of the Service
- Clearance information (with location and date)
- Service Level Manager
- Client
- Service description
- Short description of Service
- Users of the IT Service on the client-side
- Breakdown of the offered Service into Service groups, e.g. along Infrastructure Components or IT Applications
- For each Service group:
- Which Services are offered, e.g.
- Handling of Service interruptions (by telephone, by remote access, on site?)
- User Services (user administration, installation, …)
- What quality is required of the offered Services, e.g.
- Service times
- Availability requirements
- Number of interruptions allowed
- Availability thresholds (xx,xx %)
- Downtimes for maintenance (number of allowed downtimes, pre-notification periods)
- Procedure for announcing interruptions to the Service (planned/ unplanned)
- Performance requirements
- Required capacity (lower/upper limit) for the Service
- Allowed workload/ usage of the Service
- Response times from applications
- Reaction and resolution times (according to priorities, definition of priorities e.g. for the classification of Incidents)
- Requirements for the maintenance of the Service in the event of a disaster
- Which Services are offered, e.g.
