ITIL Introduction in Stages: Difference between revisions
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The prevailing motivation for the introduction of ITIL is often a desire to be able to deal with Incidents more professionally. This requires the availability of a central point-of-contact for the user (known in ITIL as the “Service Desk”), where calls are received and the necessary steps for the correction of the error taken. | The prevailing motivation for the introduction of ITIL is often a desire to be able to deal with Incidents more professionally. This requires the availability of a central point-of-contact for the user (known in ITIL as the “Service Desk”), where calls are received and the necessary steps for the correction of the error taken. | ||
==Step 1: Taking Care of Incidents and Problems== | |||
==Step | |||
In order to realize this, an ITIL introduction frequently begins with the "[[Incident Management|Incident Management]]" process, supported by "[[Problem Management|Problem Management]]", to take care of deeper-running problems. If possible, "[[Service Asset and Configuration Management|Configuration Management]]" should be included, because reliable data on the IT infrastructure will significantly improve the effectiveness of Incident and Problem Management. | In order to realize this, an ITIL introduction frequently begins with the "[[Incident Management|Incident Management]]" process, supported by "[[Problem Management|Problem Management]]", to take care of deeper-running problems. If possible, "[[Service Asset and Configuration Management|Configuration Management]]" should be included, because reliable data on the IT infrastructure will significantly improve the effectiveness of Incident and Problem Management. | ||
==Step 2: Change and Release Management== | |||
==Change and Release Management | |||
The enterprise as a whole depends on an up-to-date, reliable and secure IT infrastructure in order to support its business processes. | The enterprise as a whole depends on an up-to-date, reliable and secure IT infrastructure in order to support its business processes. | ||
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For this reason it is of particular importance to many businesses, that changes to the IT infrastructure only take place in a coordinated way. The second phase of an ITIL introduction therefore often seeks to establish the "[[Change Management]]" and "[[Release and Deployment Management|Release Management]]" processes. | For this reason it is of particular importance to many businesses, that changes to the IT infrastructure only take place in a coordinated way. The second phase of an ITIL introduction therefore often seeks to establish the "[[Change Management]]" and "[[Release and Deployment Management|Release Management]]" processes. | ||
==Step 3: Focus on the Client== | |||
== | |||
In a third step, the conditions are created for agreeing and monitoring service levels. This will mainly require a "[[Service Level Management]]" process, but also "[[Capacity Management]]", "[[Availability Management]]" and "[[IT Service Continuity Management]]" to make sure that the relevant service level targets are actively managed. | In a third step, the conditions are created for agreeing and monitoring service levels. This will mainly require a "[[Service Level Management]]" process, but also "[[Capacity Management]]", "[[Availability Management]]" and "[[IT Service Continuity Management]]" to make sure that the relevant service level targets are actively managed. | ||
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< | <html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | ||
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Latest revision as of 11:49, 30 March 2019
Rather than introducing the full set of ITIL recommendations at once, most organizations start with a subset of ITIL processes.
The prevailing motivation for the introduction of ITIL is often a desire to be able to deal with Incidents more professionally. This requires the availability of a central point-of-contact for the user (known in ITIL as the “Service Desk”), where calls are received and the necessary steps for the correction of the error taken.
Step 1: Taking Care of Incidents and Problems
In order to realize this, an ITIL introduction frequently begins with the "Incident Management" process, supported by "Problem Management", to take care of deeper-running problems. If possible, "Configuration Management" should be included, because reliable data on the IT infrastructure will significantly improve the effectiveness of Incident and Problem Management.
Step 2: Change and Release Management
The enterprise as a whole depends on an up-to-date, reliable and secure IT infrastructure in order to support its business processes.
The effects caused by unauthorized or uncoordinated changes to this infrastructure are often not only undesired, but can also lead to business disruptions.
For this reason it is of particular importance to many businesses, that changes to the IT infrastructure only take place in a coordinated way. The second phase of an ITIL introduction therefore often seeks to establish the "Change Management" and "Release Management" processes.
Step 3: Focus on the Client
In a third step, the conditions are created for agreeing and monitoring service levels. This will mainly require a "Service Level Management" process, but also "Capacity Management", "Availability Management" and "IT Service Continuity Management" to make sure that the relevant service level targets are actively managed.
Back to: → ITIL Implementation - ITIL Implementation in 10 Steps
By: Stefan Kempter 
, IT Process Maps.
Step 1: Taking Care of Incidents and Problems › Step 2: Change and Release Management › Step 3: Focus on the Client
