Checklist Service Portfolio: Difference between revisions
From IT Process Wiki
No edit summary |
No edit summary |
||
| (5 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
<itpmch><title>Checklist Service Portfolio | IT Process Wiki</title> | <itpmch><title>Checklist Service Portfolio | IT Process Wiki</title> | ||
<meta name="keywords" content="service portfolio template, service portfolio checklist, service portfolio example" /> | <meta name="keywords" content="service portfolio template, service portfolio checklist, service portfolio example" /> | ||
<meta name="description" content="Service Portfolio | <meta name="description" content="The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, retired services, and it includes third-party infrastructure services." /> | ||
<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio" /> | |||
<meta property="og:title" content="Checklist Service Portfolio | IT Process Wiki" /> | |||
<meta property="og:description" content="The Service Portfolio represents a complete list of the services managed by the service provider. Some of these services are visible to the customers (Business Services, whose level of service is defined by SLAs), while others are not (Infrastructure Services, whose level of service is defined by OLAs or UCs)." /> | |||
<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki"> | |||
<meta property="og:type" content="article" /> | |||
<meta property="article:publisher" content="https://www.facebook.com/itprocessmaps" /> | |||
<meta property="fb:admins" content="100002035253209" /> | |||
<meta property="fb:admins" content="100002592864414" /> | |||
<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/7/7d/Service-portfolio-itil.jpg" /> | |||
<meta property="og:image:width" content="1200" /> | |||
<meta property="og:image:height" content="600" /> | |||
<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/7/7b/Service-portfolio.jpg" /> | |||
<meta property="og:image:width" content="658" /> | |||
<meta property="og:image:height" content="1000" /> | |||
<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" /> | |||
</itpmch> | </itpmch> | ||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki-de-es.jpg|DE - ES - Checklist Service Portfolio - Service Portfolio Template| | Image:ITIL-Wiki-de-es.jpg|right|DE - ES - Checklist Service Portfolio - Service Portfolio Template|163px | ||
rect 0 | rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Checkliste_Service_Portfolio diese Seite auf Deutsch] | ||
rect | rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Portafolio_de_Servicios esta página en español] | ||
desc none | desc none | ||
</imagemap> | </imagemap> | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
< | '''<span id="Definition">Definition:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Service Portfolio</i> represents a complete list of the services managed by the service provider. Some of these services are visible to the customers (business services, whose level of service is defined by <a href="/index.php/Checklist_SLA_OLA" title="Service Level Agreement (SLA) - Checklist SLA OLA">SLAs</a>, while others are not (infrastructure services, whose level of service is defined by <a href="/index.php/Checklist_SLA_OLA" title="Operational Level Agreement (OLA) - Checklist SLA OLA">OLAs</a> or <a href="/index.php/Checklist_Underpinning_Contract_%28UC%29" title="Checklist Underpinning Contract (UC)">UCs</a>).</span></html> | ||
'''ITIL Process''': [[ITIL Service Strategy|ITIL | '''ITIL Process''': [[ITIL Service Strategy|ITIL Service Strategy]] - [[Service Portfolio Management]] | ||
''' | '''ITIL 4 Practice''': Portfolio management | ||
''' | '''Checklist Category:''' [[ITIL-Checklists#ITIL_Templates|ITIL Templates]] | ||
<p> </p> | |||
__TOC__ | __TOC__ | ||
== | ==Structure of a Service Portfolio== | ||
The Service Portfolio contains present contractual commitments, new service development, and retired services. It also includes third-party Infrastructure Services which are an integral part of the service offerings to customers. | The Service Portfolio contains present contractual commitments, new service development, and retired services. It also includes third-party Infrastructure Services which are an integral part of the service offerings to customers. | ||
The Service Portfolio is divided into three sections: Service Pipeline, Active Services (Service Catalogue), and Retired Services. Services should be clustered according to Lines of Service based on common business activities they support. Only active services are visible to customers. | The Service Portfolio is divided into three sections: Service Pipeline, Active Services ([[Service_Catalogue_Management#Service_Catalogue|Service Catalogue]]), and Retired Services. Services should be clustered according to Lines of Service based on common business activities they support. Only active services are visible to customers. | ||
Rather than maintaining one single document, it is advisable to create a hierarchical structure of linked documents, or to use a dedicated database or application in order to manage the Service Portfolio. Ideally, the Service Portfolio is part of the [[Checklist CMS CMDB|CMS]]. | Rather than maintaining one single document, it is advisable to create a hierarchical structure of linked documents, or to use a dedicated database or application in order to manage the Service Portfolio. Ideally, the Service Portfolio is part of the [[Checklist CMS CMDB|CMS]]. | ||
<p> </p> | <p> </p> | ||
==Service Portfolio - Contents== | ==Service Portfolio - Contents== | ||
[[image:Service-portfolio.jpg|link=https://wiki.en.it-processmaps.com/index.php/File:Service-portfolio.jpg|thumb|394px|right|alt=Service Portfolio|Fig. 1: [[media:Service-portfolio.jpg|ITIL Service Portfolio: Definition and information flow (view full size)]]]] | |||
''For each service the Service Portfolio defines:'' | ''For each service the Service Portfolio defines:'' | ||
<p> </p> | <p> </p> | ||
| Line 96: | Line 103: | ||
====Glossary==== | ====Glossary==== | ||
<p> </p> | |||
==Notes== | |||
<html>Is based on: Checklist 'Service Portfolio' from the <a href="https://en.it-processmaps.com/products/itil-process-map.html" title="The ITIL Process Map" class="external text">ITIL Process Map</a></p> | |||
<p>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | |||
<p> </p> | <p> </p> | ||
== | <p><small> | ||
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio#Definition"> | |||
<span itemprop="name">Definition</span></a> | |||
<meta itemprop="position" content="1"></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio#Structure_of_a_Service_Portfolio"> | |||
<span itemprop="name">Structure of a Service Portfolio</span></a> | |||
<meta itemprop="position" content="2"></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio#Service_Portfolio_-_Contents"> | |||
<span itemprop="name">Contents</span></a> | |||
<meta itemprop="position" content="3"></span> | |||
</span> | |||
</small></p> | |||
< | <!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description"> | ||
< | <meta itemprop="name Headline" content="Checklist Service Portfolio" /> | ||
< | <meta itemprop="alternativeHeadline" content="Service Portfolio, Service Portfolio Template" /> | ||
< | <link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Portfolio" /> | ||
<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/7/7b/Service-portfolio.jpg" /> | |||
< | <meta itemprop="isBasedOnUrl" content="https://en.it-processmaps.com/products/itil-process-map.html" /> | ||
<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists#ITIL_Templates" /> | |||
<meta itemprop="inLanguage" content="en" /> | |||
<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Checkliste_Service_Portfolio" /> | |||
<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Portafolio_de_Servicios" /> | |||
<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" /> | |||
< | <meta itemprop="author" content="Stefan Kempter" /> | ||
< | <meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" /> | ||
</span><p></html> | |||
</ | |||
< | |||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:Checklist (ITIL)|Service Portfolio]] | [[Category:Checklist (ITIL)|Service Portfolio]] | ||
[[Category:Template (ITIL)|Service Portfolio]] | |||
[[Category:Service Strategy|Service Portfolio]] | [[Category:Service Strategy|Service Portfolio]] | ||
[[Category:Service Portfolio Management|Service Portfolio]] | [[Category:Service Portfolio Management|Service Portfolio]] | ||
<!-- --- --> | <!-- --- --> | ||
Latest revision as of 12:07, 31 December 2023
Definition: The Service Portfolio represents a complete list of the services managed by the service provider. Some of these services are visible to the customers (business services, whose level of service is defined by SLAs, while others are not (infrastructure services, whose level of service is defined by OLAs or UCs).
ITIL Process: ITIL Service Strategy - Service Portfolio Management
ITIL 4 Practice: Portfolio management
Checklist Category: ITIL Templates
Structure of a Service Portfolio
The Service Portfolio contains present contractual commitments, new service development, and retired services. It also includes third-party Infrastructure Services which are an integral part of the service offerings to customers.
The Service Portfolio is divided into three sections: Service Pipeline, Active Services (Service Catalogue), and Retired Services. Services should be clustered according to Lines of Service based on common business activities they support. Only active services are visible to customers.
Rather than maintaining one single document, it is advisable to create a hierarchical structure of linked documents, or to use a dedicated database or application in order to manage the Service Portfolio. Ideally, the Service Portfolio is part of the CMS.
Service Portfolio - Contents
For each service the Service Portfolio defines:
Name
Current lifecycle status of the service
(e.g., "Proposed", "Defined", "Chartered", "Designed", "Built", "Tested", "Released", "Operational", "Retired")
Service Type
- Customer-facing service (services delivered to the customers) or supporting/technical service (invisible to the customers, used to underpin customer-facing services)
- Internal/ external: Internally provided service or a service sourced from an external service supplier
Service Owner
(responsibility for service provisioning)
Customers
(customers currently using this service)
Contacts and procedures for signing up to the service
- e.g. contact details of the responsible Service Level Manager
- Procedure for signing up
Description/ desired customer outcome
- Business justification (value added from a business point of view)
- Business processes/ activities on the customer side supported by the service
- Desired outcome in terms of utility (example: "Field staff can access enterprise applications xxx and yyy without being constrained by location or time")
- Desired outcome in terms of warranty (example: "Access is facilitated worldwide in a secure and reliable manner")
Offerings and packages, variations
- e.g. different Service Level packages on offer
- e.g. different coverage of time zones
- e.g. different coverage of geographical regions
Costs and pricing
- Available pricing schemes for the service provision
- Rules for penalties/ charge backs
Dependencies
- Services
- Required Infrastructure Services (Infrastructure Services on which this service depends)
- Supported services (other services which depend on this service)
- Components/ Configuration Items (major CIs like on which this service depends)
Planned changes to the service
(if any)
- References to relevant plans (e.g. Service Strategy Plan, Strategic Action Plans, entries in the CSI Register)
- Business case/ cost-benefit analysis
- Priority of the envisaged change
- Risks associated with the envisaged change
- Time schedule and status information
References to further documents
Glossary
Notes
Is based on: Checklist 'Service Portfolio' from the ITIL Process Map
By: Stefan Kempter 
, IT Process Maps.
Definition › Structure of a Service Portfolio › Contents
