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[[image:Analyzing-the-as-is-processes-itil-step-4.jpg|thumb|285px|right|alt=Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment. ITIL implementation, step 4.|link=https://wiki.en.it-processmaps.com/index.php/File:Analyzing-the-as-is-processes-itil-step-4.jpg|[[Media:Analyzing-the-as-is-processes-itil-step-4.jpg|Infographic: Analysis of as-is processes - ITIL assessment. - ITIL implementation, step 4.]]]]


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|style="border-bottom:1px solid grey;"|<big><strong>Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment</strong></big>
|style="border-bottom:1px solid grey; font-size:130%"|<strong>Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment</strong>
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<p>&nbsp;</p>
<p>&nbsp;</p>


An analysis of the current situation should precede any process reorgani­zation; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.
An analysis of the current processes should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.
 
<p>&nbsp;</p>


===<span id="Objective of this Project Step">Objectives</span>===
===<span id="Objective of this Project Step">Objectives</span>===


* Determination of weaknesses and opportunities within current processes
* Determination of weaknesses and opportunities within current processes
<p>&nbsp;</p>


<p>&nbsp;</p>
__TOC__
<br style="clear:both;"/>


==Description==
==Description==


Often, the as-is analysis takes the form of painstakingly documenting current processes in great detail.
At times organizations choose to painstakingly document their existing processes when they go about analyzing the current situation.
 
We have experienced that this effort does not usually justify the means, as an as-is survey is focusing on the past. A fixation upon the current, often outdated working practices tends to obstruct one's sight when redesigning processes in a simpler, more effective way.
 
Instead, we recommend evaluating the current processes using a set of objective criteria, thereby identifying weaknesses and opportunities without a very time-consuming effort for process documentation. An [[ITIL Implementation - ITIL Assessment|ITIL Self Assessment]] is ideal for this task.
[[image:thumb_ITIL_assessment.jpg|frame|right|alt=ITIL Self Assessment|ITIL Self Assessment Catalogue]]
 
This form of ITIL assessment is by all means also recommendable if ITIL is to be introduced for the first time. As ITIL has grown out of practical experience, there will almost certainly be areas in which ITIL principles are being observed already today – indications that some of the current processes should continue to be used in the future.


Members of IT management as well as employees from the functional level should be chosen as interview partners for the assessment. The interviewer guides the respondents through the questionnaire, helping with explanations of the background behind specific questions if required.
We have experienced that this effort does not usually justify the means. Too much focus on the current, often outdated working practices tends to obstruct one's sight when redesigning processes towards simpler, more effective ways.


The subsequent evaluation highlights
Instead, we recommend identifying weaknesses and opportunities by evaluating the current processes against best practice.


*Maturity levels achieved within the individual ITIL disciplines
The ITIL&reg; Process Map provides a solid basis for this task. For every process, the ITIL process model describes its interfaces and the process activities. This allows identifying possible issues by comparing the organization's current processes with the ITIL recommendations.
*Deviations in the judgment of process quality by individual interview partners
*Identified weaknesses in the current processes and their underlying causes, as well as opportunities


<p>&nbsp;</p>
There are also a number of publications available for self-assessment, especially against ITIL and ISO/IEC 20000.


==Prerequisites==
==Prerequisites==


[[image:thumb_ITIL_assessment.jpg|thumb|399px|right|alt=ITIL Self Assessment|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_ITIL_assessment.jpg|Fig. 1: ITIL Self Assessment Catalogue]]
* ITIL reference process model / The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
*ITIL v2 Self Assessment Catalogue (previously available free of charge on the itSMF web site; it can still be found on the internet by searching for 'Self Assessment (ITIL V2)')
*ITIL v2 Self Assessment Catalogue (previously available free of charge on the itSMF web site; it can still be found on the internet by searching for 'Self Assessment (ITIL V2)')
 
<br style="clear:both;"/>
<p>&nbsp;</p>


==Results/ Deliverables==
==Results/ Deliverables==


*Rating of the IT organization within the individual ITIL disciplines
* List of weaknesses and opportunities to be addressed by the introduction of ITIL-aligned processes.
*List of weaknesses and opportuni­ties with respect to the ITIL principles (these are to be eliminated during the ITIL project)


<p>&nbsp;</p>
==Success factors==


==Success Factors==
* Staff from various levels of the service provider organization, including top management, should take part in the assessment, to ensure that strategic as well as operational viewpoints are considered.
 
*The analysis should cover all the main areas of the IT organization; for this purpose it is a necessity that the majority of IT Management staff as well as a representative selection of functional employees participate in the survey.
*The interviewer should already be familiar with the ITIL principles, in order to be in a position to answer the interview partners' questions.
 
<p>&nbsp;</p>


==Resources==
==Resources==
*[1] [[ITIL Processes|ITIL processes - ITIL process descriptions]]
*[2] AXELOS: The ITIL Maturity model and self-assessment service
*[3] ITIL Self Assessment Catalogue


* [1] itSMF&reg; International: [http://www.itsmfi.org/content/self-assessment-itil-v2 ITIL Self Assessment Catalogue]
==Following project activity==


<p>&nbsp;</p>
&#8594; ITIL Implementation - step 5: '''[[ITIL Implementation - Process Structure|Definition of the to-be process structure]]'''


==Following Project Activity==
==Notes==


&#8594; ITIL Implementation - Step 5: '''[[ITIL Implementation - Process Structure|Definition of the To-Be Process Structure]]'''
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Latest revision as of 14:21, 5 April 2022

DE - ES - ITIL Assessment - ITIL Self Assessmentdiese Seite auf Deutschesta página en español
DE - ES - ITIL Assessment - ITIL Self Assessment


Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment. ITIL implementation, step 4.
Infographic: Analysis of as-is processes - ITIL assessment. - ITIL implementation, step 4.
Step 4: Analysis of As-Is Processes: ITIL Assessment / ITIL Self Assessment

 

An analysis of the current processes should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.

Objectives

  • Determination of weaknesses and opportunities within current processes

 


Description

At times organizations choose to painstakingly document their existing processes when they go about analyzing the current situation.

We have experienced that this effort does not usually justify the means. Too much focus on the current, often outdated working practices tends to obstruct one's sight when redesigning processes towards simpler, more effective ways.

Instead, we recommend identifying weaknesses and opportunities by evaluating the current processes against best practice.

The ITIL® Process Map provides a solid basis for this task. For every process, the ITIL process model describes its interfaces and the process activities. This allows identifying possible issues by comparing the organization's current processes with the ITIL recommendations.

There are also a number of publications available for self-assessment, especially against ITIL and ISO/IEC 20000.

Prerequisites

ITIL Self Assessment
Fig. 1: ITIL Self Assessment Catalogue
  • ITIL reference process model / The ITIL Process Map
  • ITIL v2 Self Assessment Catalogue (previously available free of charge on the itSMF web site; it can still be found on the internet by searching for 'Self Assessment (ITIL V2)')


Results/ Deliverables

  • List of weaknesses and opportunities to be addressed by the introduction of ITIL-aligned processes.

Success factors

  • Staff from various levels of the service provider organization, including top management, should take part in the assessment, to ensure that strategic as well as operational viewpoints are considered.

Resources

Following project activity

→ ITIL Implementation - step 5: Definition of the to-be process structure

Notes

By:  Andrea Kempter , IT Process Maps.

 

Objectives  › Description  › Prerequisites  › Results/ Deliverables  › Success factors

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