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| <seo metakeywords="kpi service evaluation, kpis service evaluation, itil service evaluation kpi" metadescription="Service Evaluation: The most important ITIL KPIs - ITIL Key Performance Indicators." />
| | #REDIRECT [[KPIs Service Review]] |
| <imagemap>
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| Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Service Evaluation
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| default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Evaluierung diese Seite auf Deutsch]
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| desc none
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| </imagemap>
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| <br style="clear:both;"/>
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| '''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Service Evaluation]]
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| '''Source''': Key Performance Indicators for ITIL Service Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
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| <p> </p>
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| <p> </p>
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| {| border="1" cellpadding="5" cellspacing="0" align="center"
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| |-
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| ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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| ! width="65%" style="background:#ffffcc;" | Definition
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| | Number of Customer Complaints
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| | Number of received customer complaints
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| |-
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| | Number of accepted Customer Complaints
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| | Number of received customer complaints which were accepted as justified
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| |-
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| | Number of Customer Satisfaction Surveys
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| | Number of formal Customer Satisfaction Surveys carried out during the reporting period
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| |-
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| | Percentage of returned Questionnaires
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| | Percentage of questionnaires returned, in relation to all questionnaires being sent out
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| |-
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| |Customer Satisfaction per Service
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| |Average measured customer satisfaction for each Service (including standard deviation), determined by means of Customer Satisfaction Surveys.
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| |-
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| | Number of Service Evaluations
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| | Number of formal Service Evaluations carried out during the reporting period
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| |-
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| | Number of identified Weaknesses
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| | Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
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| |}
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| <p> </p>
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| → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
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| <p> </p>
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| <p> </p>
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| <!-- This page is assigned to the following categories: -->
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| [[Category:ITIL V3|KPIs Service Evaluation]]
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| [[Category:KPI (ITIL)|Service Evaluation KPIs]]
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| [[Category:Continual Service Improvement|KPIs Service Evaluation]]
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| [[Category:Service Evaluation|KPIs Service Evaluation]]
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