Checklist Availability Report: Difference between revisions

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<itpmch><title>Checklist Availability Report | IT Process Wiki</title>
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<meta name="description" content="The Availability Report is a preliminary document to the Service Level Report: ... Incidents leading to reduced Service Availability ..." />
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Availability Report - Template Availability Report
Image:ITIL-Wiki-deutsch.jpg|right|Checklist Availability Report - Template Availability Report
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'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Availability Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Availability Management|Checklists for Availability Management]]
'''ITIL Process''': [[ITIL Service Design]] - [[Availability Management]]


'''Source''': Checklist "Availability Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Availability Management


'''Source''': Checklist "Availability Report" from the ITIL Process Map V2 &nbsp;| &#11208;&nbsp; [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]


<p>&nbsp;</p>


The Availability Report is a preliminary document to the Service Level Report:
The Availability Report is a preliminary document to the Service Level Report:
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* Running and planned measures for Availability improvement
* Running and planned measures for Availability improvement


<p>&nbsp;</p>


<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>


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Latest revision as of 20:04, 29 March 2019

Checklist Availability Report - Template Availability Report
Checklist Availability Report - Template Availability Report


 

ITIL Process: ITIL Service Design - Availability Management

Checklist Category: ITIL Templates - Availability Management

Source: Checklist "Availability Report" from the ITIL Process Map V2  | ⯈  ITIL Process Map V3

 

The Availability Report is a preliminary document to the Service Level Report:

  • For all IT Services
    • Details of the Availability
      • Agreed Availability
      • Attained/ measured Availability
    • Trend analyses
  • Incidents leading to reduced Service Availability
    • In the past (prolonged Service failures etc.)
      • Type of the incident
      • Causes
      • Counter-measures for the elimination of the failure
      • Measures for the future avoidance of similar failures
    • In the future (e.g. planned prolonged downtimes to IT Services)
  • Running and planned measures for Availability improvement

 

By:  Stefan Kempter , IT Process Maps.

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