KPIs Service Evaluation: Difference between revisions

From IT Process Wiki
(New page: <imagemap> Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Service Evaluation default [http://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Evaluierung diese Seite auf Deutsch] desc...)
 
(Redirected page to KPIs Service Review)
 
(2 intermediate revisions by the same user not shown)
Line 1: Line 1:
<imagemap>
#REDIRECT [[KPIs Service Review]]
Image:ITIL-Wiki-deutsch.jpg|right|KPI's ITIL Service Evaluation
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service-Evaluierung diese Seite auf Deutsch]
desc none
</imagemap>
<br style="clear:both;"/>
 
'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Service Evaluation]]
 
'''Source''': Key Performance Indicators for ITIL Service Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
 
 
{| border="1" cellpadding="5" cellspacing="0" align="center"
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
|-
| Number of Customer Complaints
| Number of received customer complaints
|-
| Number of Accepted Customer Complaints
| Number of received customer complaints which were accepted as justified
|-
| Number of Customer Satisfaction Surveys
| Number of formal Customer Satisfaction Surveys carried out during the reporting period
|-
| Percentage of Returned Questionnaires
| Percentage of questionnaires returned, in relation to all questionnaires being sent out
|-
| Number of Service Evaluations
| Number of formal Service Evaluations carried out during the reporting period
|-
| Number of Identified Weaknesses
| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
|}
 
 
''back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''''

Latest revision as of 14:16, 17 December 2011

Redirect to:

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=KPIs_Service_Evaluation&oldid=6188"