IT Operations Management: Difference between revisions

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The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.
 
<p>&nbsp;</p>
 
'''Part of''': [[ITIL Service Operation|Service Operation]], ITIL 2007


== ITIL IT Operations Management: Overview ==
'''Process Owner''': [[IT Operations Management#IT Operations Manager|IT Operations Manager]]


'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
<p>&nbsp;</p>


'''Part of''': [[ITIL V3 Service Operation|Service Operation]]
== IT Operations Management ==


'''Process Owner''': [[IT Operations Management#Additional Information on IT Operations Management|IT Operations Manager]]
==== Process Description ====


IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.


== ITIL IT Operations Management: Process Definition ==
[[Image:It-operations-management.jpg|right|thumb|375px|alt=IT Operations Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf ITIL Operations Management]]]
Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.


[[Image:overview_it_operations_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf  Process Overview: ITIL IT Operations Management Process, ITIL V3 (.pdf)]]]
<p>&nbsp;</p>


IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books. Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.
<span id="Sub-Processes">''No sub-processes are specified for [[IT Operations Management]].''</span>
 
No sub-processes are specified for [[IT Operations Management|IT Operations Management according to ITIL V3]].  
<p>&nbsp;</p>
<br style="clear:both;"/>
 
''Remark'': IT Operations Management is covered within [[IT Operations Control]] in ITIL 2011.


== Additional Information on IT Operations Management ==
<p>&nbsp;</p>


==== ITIL Roles ====
==== ITIL Roles ====


;IT Operations Manager - Process Owner
;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>
:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities, which include Operations Control and Facilities Management.  
:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
 
<p>&nbsp;</p>


;IT Operator
<!-- This page is assigned to the following categories: -->
:IT Operators are the staff who perform the day-to-day operational activities.
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|IT Operations Control]][[Category:IT Operations Control|!]]
:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
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Latest revision as of 10:32, 28 April 2017

DE - ES - IT Operations Managementdiese Seite auf Deutschesta página en español
DE - ES - IT Operations Management


The objective of IT Operations Management is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.

 

Part of: Service Operation, ITIL 2007

Process Owner: IT Operations Manager

 

IT Operations Management

Process Description

IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.

IT Operations Management ITIL
ITIL Operations Management

Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

 

No sub-processes are specified for IT Operations Management.

 

Remark: IT Operations Management is covered within IT Operations Control in ITIL 2011.

 

ITIL Roles

IT Operations Manager - Process Owner
An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

 

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