Checklist Problem Record - ITIL V2: Difference between revisions

From IT Process Wiki
(New page: '''ITIL Process''': ITIL V2 Service Support - Problem Management '''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checkli...)
 
(Redirected page to Checklist Problem Record)
 
(4 intermediate revisions by the same user not shown)
Line 1: Line 1:
'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]
#REDIRECT [[Checklist Problem Record]]
 
'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]
 
'''Source''': Checklist "Problem Record" from the [[ITIL Implementation with Process Templates|ITIL Process Map V2]]
 
 
 
The following data is entered during the creation of a Problem Record:
 
* Unique Problem ID (usually assigned automatically by the system)
* Creation date and time (usually allocated automatically by the system)
* Person in charge for the creation
* Description of symptoms
* Affected IT Service(s)
* Relevant SLAs
* Relationship to CIs
* Product category, usually selected from a category-tree according to the following example:
** Client PC
*** Standard configuration 1
*** ...
** Printer
*** Manufacturer 1
*** ...
** Problem category, for example
*** Hardware error
*** Software error
*** ...
* Links to
** Incidents associated with this problem
** Other Problems, whose resolution is associated with this Problem
* Workaround for the circumvention of the Problem, if known

Latest revision as of 19:18, 12 January 2013

Redirect to:

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=Checklist_Problem_Record_-_ITIL_V2&oldid=7204"