Definition of Improvement Initiatives: Difference between revisions
(New page: '''ITIL Version''': ITIL Version 3 (ITIL V3) '''Process Objective''': To define specific initiatives aimed at improving services and processes, based on the results of service and process...) |
No edit summary |
||
(10 intermediate revisions by the same user not shown) | |||
Line 1: | Line 1: | ||
'''ITIL | <itpmch><title>Definition of Improvement Initiatives | IT Process Wiki</title> | ||
<meta name="keywords" content="improvement initiatives, csi initiatives, process improvement itil, itil improvement initiatives" /> | |||
<meta name="description" content="The objective of the process 'Definition of CSI Initiatives' is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer's cooperation." /> | |||
<meta property="og:url" content="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives" /> | |||
<meta property="og:title" content="Definition of Improvement Initiatives | IT Process Wiki" /> | |||
<meta property="og:description" content="The objective of the process 'Definition of CSI Initiatives' is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer's cooperation." /> | |||
<meta property="og:site_name" content="IT Process Wiki - the ITIL® Wiki"> | |||
<meta property="og:type" content="article" /> | |||
<meta property="article:publisher" content="https://www.facebook.com/itprocessmaps" /> | |||
<meta property="fb:admins" content="100002035253209" /> | |||
<meta property="fb:admins" content="100002592864414" /> | |||
<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/d/d7/Itil-definition-csi-initiatives.jpg" /> | |||
<meta property="og:image:width" content="1200" /> | |||
<meta property="og:image:height" content="1200" /> | |||
<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" /> | |||
</itpmch> | |||
<imagemap> | |||
Image:ITIL-Wiki-de-es.jpg|right|DE - ES - Definition of CSI Initiatives|163px | |||
rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/Definition_von_Verbesserungs-Initiativen diese Seite auf Deutsch] | |||
rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/Definicion_de_Iniciativas_de_Mejoramiento esta página en español] | |||
desc none | |||
</imagemap> | |||
<br style="clear:both;"/> | |||
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of the process <i>'Definition of CSI Initiatives'</i> is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.</span></p> | |||
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL Continual Service Improvement">Continual Service Improvement</a></html> | |||
'''Process Owner''': [[Definition of Improvement Initiatives#CSI Manager|CSI Manager]] | |||
<p> </p> | |||
==Process Description== | |||
[[Image:Itil-definition-csi-initiatives.jpg|right|thumb|500px|alt=Definition of Improvement Initiatives ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-definition-csi-initiatives.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_definition_improvement_initiatives_itilv3.pdf ITIL Definition of CSI Initiatives (.pdf)]]] | |||
A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement. | |||
In ITIL 2011, the ''CSI Register'' has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a result, one of the main outputs from CSI now is the [[Definition of Improvement Initiatives#SIP|CSI Register]] - instead of the ''Service Improvement Plan (SIP)'' as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes). | |||
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of [[Media:Itil-definition-csi-initiatives.jpg|ITIL Definition of CSI Initiatives (.JPG)]] shows the key information flows (see fig. 1). | |||
[[ITIL 4]] describes these key activities in the [[ITIL_4#General_management_practices|general management practice]] of "[[ITIL_CSI_-_Continual_Service_Improvement#ITIL_4_Continual_Improvement|Continual improvement]]". | |||
==Sub-Processes== | |||
No sub-processes are specified for [[Definition of Improvement Initiatives|Definition of CSI Initiatives according to ITIL]]. | |||
<p style="clear:both;"> </p> | |||
==Definitions== | |||
<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList --> | |||
<meta itemprop="itemListOrder" content="Ascending" /> | |||
<p><span itemprop="name">The following <a href="/index.php/ITIL_Glossary#ITIL_Glossary_A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the ITIL process "Definition of CSI Initiatives" to represent process outputs and inputs</span> | |||
</p> | |||
<p><b><span id="SIP" itemprop="itemListElement">CSI Register</span></b> | |||
</p> | |||
<ul><li itemprop="description">The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by <a href="/index.php/ITIL_CSI_-_Continual_Service_Improvement" title="ITIL CSI - Continual Service Improvement">Continual Service Improvement</a> (see also: <a href="/index.php/Checklist_Service_Improvement_Plan_SIP" title="Checklist Service Improvement Plan SIP">ITIL Checklist CSI Register</a>). | |||
</li><li><i>Please note:</i> The <i>CSI Register</i> was referred to as the <i>Service Improvement Plan (SIP)</i> within ITIL V3 (2007). | |||
</li></ul> | |||
</div><!-- end of schema.org/ItemList --><p></html> | |||
==<span id="Checklists_.7C_KPIs">Templates | KPIs</span>== | |||
<html> | |||
<ul> | |||
<li><a itemprop="significantLinks" href="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Continual_Service_Improvement#ITIL_KPIs_Definition_of_CSI_Initiatives" title="ITIL KPIs CSI Initiatives">Key Performance Indicators (KPIs) Definition of CSI Initiatives</a></li> | |||
<li><a itemprop="significantLinks" href="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Improvement_Plan_SIP" title="CSI Register - Service Improvement Plan template">CSI Register (Service Improvement Plan - SIP)</a></li> | |||
</ul><p></html> | |||
==Roles | Responsibilities== | |||
'''Process Owner''' | '''<span id="CSI Manager">CSI Manager - Process Owner</span>''' | ||
*The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness. | |||
<p> </p> | |||
==ITIL | {| class="wikitable" style="background: white;" | ||
|- | |||
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="3"| '''Responsibility Matrix: Definition of CSI Initiatives''' | |||
|- | |||
! style="background:#ffffee; width: 55%; text-align:center" | ITIL Role / Sub-Process | |||
! style="background:#eeeeee; font-size: 90%" | [[Definition of Improvement Initiatives#CSI Manager|CSI Manager]] | |||
! style="background:#eeeeee; font-size: 90%" | Other roles involved | |||
|- | |||
|style="text-align:left;" |[[Definition of Improvement Initiatives|Definition of CSI Initiatives]]<br /> ''(no sub-processes specified)'' | |||
| A[[#Accountable|<small>[1]</small>]]R[[#Responsible|<small>[2]</small>]] | |||
| R[[Definition of Improvement Initiatives#Team|<small>[3]</small>]] | |||
|- | |||
|} | |||
'''Remarks''' | |||
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Definition of CSI Initiatives" process.</span> | |||
= | <span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within the process.</span> | ||
[[ | <span id="Team">[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. [[ITIL Roles|Role descriptions...]]</span> | ||
==Notes== | |||
< | <html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | ||
<p> </p> | |||
<p><small> | |||
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Process_Description"> | |||
<span itemprop="name">Process Description</span></a> | |||
<meta itemprop="position" content="1"></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Sub-Processes"> | |||
<span itemprop="name">Sub-Processes</span></a> | |||
<meta itemprop="position" content="2"></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Definitions"> | |||
<span itemprop="name">Definitions</span></a> | |||
<meta itemprop="position" content="3"></span> › | |||
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | |||
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives#Roles_.7C_Responsibilities"> | |||
<span itemprop="name">Roles</span></a> | |||
<meta itemprop="position" content="4"></span> | |||
</span> | |||
</small></p> | |||
<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description"> | |||
<meta itemprop="name" content="Definition of Improvement Initiatives" /> | |||
<meta itemprop="alternativeHeadline" content="Definition of CSI Initiatives" /> | |||
<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Continual_Service_Improvement#ITIL_KPIs_Definition_of_CSI_Initiatives" /> | |||
<meta itemprop="significantLinks" content="https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Improvement_Plan_SIP" /> | |||
<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Definition_of_Improvement_Initiatives" /> | |||
<meta itemprop="inLanguage" content="en" /> | |||
<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/Definition_von_Verbesserungs-Initiativen" /> | |||
<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/Definicion_de_Iniciativas_de_Mejoramiento" /> | |||
<meta itemprop="Headline" content="Definition of Improvement Initiatives" /> | |||
<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvement" /> | |||
<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/d/d7/Itil-definition-csi-initiatives.jpg" /> | |||
<span id="https://wiki.en.it-processmaps.com/images/d/d7/Itil-definition-csi-initiatives.jpg" itemprop="image" itemscope itemtype="https://schema.org/ImageObject"> | |||
<meta itemprop="caption" content="Definition of CSI Initiatives"> | |||
<meta itemprop="contentUrl" content="https://wiki.en.it-processmaps.com/images/d/d7/Itil-definition-csi-initiatives.jpg" /> | |||
<meta itemprop="width" content="1200" /> | |||
<meta itemprop="height" content="1200" /> | |||
<meta itemprop="representativeOfPage" content="true"/> | |||
<meta itemprop="dateCreated" content="2011-09-19" /> | |||
<meta itemprop="dateModified" content="2020-06-20" /> | |||
<span itemprop="thumbnail" itemscope itemtype="https://schema.org/ImageObject"> | |||
<meta itemprop="url" content="https://wiki.en.it-processmaps.com/images/thumb/d/d7/Itil-definition-csi-initiatives.jpg/600px-Itil-definition-csi-initiatives.jpg" /> | |||
<meta itemprop="width" content="600" /> | |||
<meta itemprop="height" content="600" /> | |||
</span> | |||
<meta itemprop="keywords" content="Definition of CSI Initiatives" /> | |||
<meta itemprop="keywords" content="ITIL CSI Initiatives" /> | |||
</span> | |||
<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" /> | |||
<meta itemprop="author" content="Stefan Kempter" /> | |||
<meta itemprop="creator copyrightHolder publisher" content="IT Process Maps" /> | |||
</span><p></html> | |||
<!-- This page is assigned to the following categories: --> | |||
[[Category:ITIL 4]][[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL practice]][[Category:ITIL process]][[Category:Continual Service Improvement|Definition of Improvement Initiatives]][[Category:CSI Initiative|!]] | |||
<!-- --- --> |
Latest revision as of 11:58, 31 December 2023
Objective: The objective of the process 'Definition of CSI Initiatives' is to define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations. The resulting initiatives are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation.
Part of: Continual Service Improvement
Process Owner: CSI Manager
Process Description
A key change between ITIL V2 and ITIL V3 has been a new focus on continually improving services and processes. ITIL V3 introduced specific processes for service and process evaluation and improvement.
In ITIL 2011, the CSI Register has been introduced as a central document or database where all improvement opportunities and initiatives are recorded. As a result, one of the main outputs from CSI now is the CSI Register - instead of the Service Improvement Plan (SIP) as per ITIL V3 (2007). SIPs now take a much less prominent role as in ITIL 2007 (SIPs may still be used as plans to implement improvements to individual services or processes).
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of ITIL Definition of CSI Initiatives (.JPG) shows the key information flows (see fig. 1).
ITIL 4 describes these key activities in the general management practice of "Continual improvement".
Sub-Processes
No sub-processes are specified for Definition of CSI Initiatives according to ITIL.
Definitions
The following ITIL terms and acronyms (information objects) are used in the ITIL process "Definition of CSI Initiatives" to represent process outputs and inputs
CSI Register
- The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by Continual Service Improvement (see also: ITIL Checklist CSI Register).
- Please note: The CSI Register was referred to as the Service Improvement Plan (SIP) within ITIL V3 (2007).
Templates | KPIs
- Key Performance Indicators (KPIs) Definition of CSI Initiatives
- CSI Register (Service Improvement Plan - SIP)
Roles | Responsibilities
CSI Manager - Process Owner
- The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service Management processes and IT services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
ITIL Role / Sub-Process | CSI Manager | Other roles involved |
---|---|---|
Definition of CSI Initiatives (no sub-processes specified) |
A[1]R[2] | R[3] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Definition of CSI Initiatives" process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within the process.
[3] Process Owner, Service Owner, Service Level Manager, and others, in cooperation. Role descriptions...
Notes
By: Stefan Kempter , IT Process Maps.
Process Description › Sub-Processes › Definitions › Roles