KPIs IT Service Continuity Management: Difference between revisions

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Key Performance Indicators for [[IT Service Continuity Management|IT Service Continuity Management (ITSCM)]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


'''ITIL Process''': [[Service Delivery]] - [[IT Service Continuity Management]]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


<p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs IT Service Continuity Management</b></span>
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|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Processes under Risk-Management
|Business Processes with Continuity Agreements
|Percentage of business-processes on client side, which are covered by IT Risk- Management
|
*Percentage of business processes which are covered by explicit service continuity targets
|-
|-
|Gaps in Disaster Preparation
|Gaps in Disaster Preparation
|Number of identified gaps in the preparation for disaster events, where no preventive measures have yet been taken
|
|-
*Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
|Shortcomings in Disaster Preparation
|Number of identified shortcomings in the preparation for disaster events, which, for example, are identified during practices
|-
|-
|Implementation Duration
|Implementation Duration
|Duration from the identification of a risk up to implementation of a respective precautionary measure
|
*Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
|-
|-
|Number of Disaster Practices
|Number of Disaster Practices
|Number of disaster practices actually carried out
|
*Number of disaster practices actually carried out
|-
|Number of identified Shortcomings during Disaster Practices
|
*Number of identified shortcomings in the preparation for disaster events which are identified during practices
|}
|}
<p>&nbsp;</p>
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3|KPIs IT Service Continuity Management]]
[[Category:ITIL 2011|KPIs IT Service Continuity Management]]
[[Category:KPI (ITIL)|IT Service Continuity Management KPIs]]
[[Category:Service Design|KPIs IT Service Continuity Management]]
[[Category:IT Service Continuity Management|KPIs IT Service Continuity Management]]
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Latest revision as of 16:29, 17 June 2019

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ITIL KPI's IT Service Continuity Management (ITSCM)
ITIL KPI's IT Service Continuity Management (ITSCM)


Key Performance Indicators for IT Service Continuity Management (ITSCM) from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs IT Service Continuity Management
Key Performance Indicator (KPI) Definition
Business Processes with Continuity Agreements
  • Percentage of business processes which are covered by explicit service continuity targets
Gaps in Disaster Preparation
  • Number of identified gaps in the preparation for disaster events (major threats without any defined counter measures)
Implementation Duration
  • Duration from the identification of of a disaster-related risk to the implementation of a suitable continuity mechanism
Number of Disaster Practices
  • Number of disaster practices actually carried out
Number of identified Shortcomings during Disaster Practices
  • Number of identified shortcomings in the preparation for disaster events which are identified during practices

 

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