KPIs Capacity Management: Difference between revisions

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Key Performance Indicators for [[Capacity Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


'''ITIL Process''': [[Service Delivery]] - [[Capacity Management]]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


<p>&nbsp;</p>
<p>&nbsp;</p>


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|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Capacity Management</b></span>
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|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Incidents due to Lack of Capacity
|Incidents due to Capacity Shortages
|Number of incidents occurring, which are attributable to insufficient IT Capacity
|
*Number of incidents occurring because of insufficient service or component capacity
|-
|-
|Exactness of Capacity Forecast
|Exactness of Capacity Forecast
|Deviation of the predicted capacity development from actual course
|
*Deviation of the predicted capacity development from actual course
|-
|-
|Capacity Adjustments
|Capacity Adjustments
|Number of adjustments of the IT Capacities to changing demand
|
*Number of adjustments to service and component capacities due to changing demand
|-
|-
|Unplanned Capacity Adjustments
|Unplanned Capacity Adjustments
|Number of unplanned increases to IT Capacity as result of capacity bottlenecks
|
*Number of unplanned increases to service or component capacity as result of capacity bottlenecks
|-
|-
|Resolution Time of Capacity Shortage
|Resolution Time of Capacity Shortage
|Duration of resolution of recognized capacity-bottleneck
|
*Resolution time for identified capacity bottlenecks
|-
|-
|Capacity Reserves
|Capacity Reserves
|Percent of capacity reserves at times of normal and maximum demand
|
*Percentage of capacity reserves at times of normal and maximum demand
|-
|-
|Percentage of Capacity Monitoring
|Percentage of Capacity Monitoring
|Percentage of relevant infrastructure components, of which the capacity is automatically monitored
|
*Percentage of services and infrastructure components under capacity monitoring
|}
|}
<p>&nbsp;</p>
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3|KPIs Capacity Management]]
[[Category:ITIL 2011|KPIs Capacity Management]]
[[Category:KPI (ITIL)|Capacity Management KPIs]]
[[Category:Service Design|KPIs Capacity Management]]
[[Category:Capacity Management|KPIs Capacity Management]]
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Latest revision as of 16:25, 17 June 2019

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ITIL KPI's Capacity Management
ITIL KPI's Capacity Management


Key Performance Indicators for Capacity Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Capacity Management
Key Performance Indicator (KPI) Definition
Incidents due to Capacity Shortages
  • Number of incidents occurring because of insufficient service or component capacity
Exactness of Capacity Forecast
  • Deviation of the predicted capacity development from actual course
Capacity Adjustments
  • Number of adjustments to service and component capacities due to changing demand
Unplanned Capacity Adjustments
  • Number of unplanned increases to service or component capacity as result of capacity bottlenecks
Resolution Time of Capacity Shortage
  • Resolution time for identified capacity bottlenecks
Capacity Reserves
  • Percentage of capacity reserves at times of normal and maximum demand
Percentage of Capacity Monitoring
  • Percentage of services and infrastructure components under capacity monitoring

 

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