KPIs Configuration Management: Difference between revisions

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Key Performance Indicators for [[Service Asset and Configuration Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].


'''ITIL Process''': [[Service Support]] - [[Configuration Management]]
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


<p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Asset and Configuration Management</b></span>
|-
|-
! width="30%" style="background:#f8f7ef;" | Key performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="70%" style="background:#e9e6d1;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Verification Frequency
|Verification Frequency
|Frequency of physical verifications of CMDB contents
|
*Frequency of physical verifications of CMS contents
|-
|-
|Verification Duration
|Number of Incidents owing to inaccurate CMS Information
|Average duration for physical verifications of the CMDB contents
|
*Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
|-
|-
|Effort for CMDB Verifications
|Effort for CMS Verifications
|Average work effort for physical verifications of the CMDB contents
|
*Average work effort for physical verifications of the CMS contents
|-
|-
|CMDB Coverage
|CMS Coverage
|Percentage of configuration components for which data is kept in the CMDB
|
*Percentage of configuration components for which data is kept in the CMS
|-
|-
|Automatic CMDB Update
|Number of unauthorized Changes detected automatically
|Percentage of configuration components for which data in the CMDB is updated automatically
|
*Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
|-
|-
|Number of CMDB Errors
|Number of CMS Errors
|Number of occasions when CMDB contents are found to be incorrect
|
* (i.e. restrospective Changes are carried out)
*Number of errors found in the CMS as a result of an audit
|}
|}
<p>&nbsp;</p>
<!-- This page is assigned to the following categories: -->
[[Category:ITIL V3|KPIs Configuration Management]]
[[Category:ITIL 2011|KPIs Configuration Management]]
[[Category:KPI (ITIL)|Configuration Management KPIs]]
[[Category:Service Transition|KPIs Configuration Management]]
[[Category:Service Asset & Configuration Management|KPIs Configuration Management]]
<!-- --- -->

Latest revision as of 16:26, 17 June 2019

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ITIL KPI's Service Asset and Configuration Management
ITIL KPI's Service Asset and Configuration Management


Key Performance Indicators for Service Asset and Configuration Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Asset and Configuration Management
Key Performance Indicator (KPI) Definition
Verification Frequency
  • Frequency of physical verifications of CMS contents
Number of Incidents owing to inaccurate CMS Information
  • Number of Incidents reported where the underlying cause of the Incident is the result of inaccurate configuration management information
Effort for CMS Verifications
  • Average work effort for physical verifications of the CMS contents
CMS Coverage
  • Percentage of configuration components for which data is kept in the CMS
Number of unauthorized Changes detected automatically
  • Number of unauthorized changes identified as a result of audits performed using automatic configuration update software
Number of CMS Errors
  • Number of errors found in the CMS as a result of an audit

 

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