ITIL Technical Management: Difference between revisions

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<p>&nbsp;</p>
'''<span id="Overview">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description"><i>Technical Management</i> provides technical expertise and support for the management of the IT infrastructure. This ITIL process plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.</span></p>
 
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html>
''ITIL Technical Management'' provides technical expertise and support for the management of the IT infrastructure. Technical Managements plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.
 
'''Part of''': [[ITIL V3 Service Operation|Service Operation]]


'''Process Owner''': [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
'''Process Owner''': [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
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<p>&nbsp;</p>
<p>&nbsp;</p>


== ITIL Technical Management ==
==Process Description==
==== Technical Management Process ====
 
Technical Management (treated in ITIL as a 'function') plays an important role in the management of the IT infrastructure.
 
[[Image:Itil-technical-management.jpg|right|thumb|375px|alt=Technical Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management]]]
While some Technical Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3].
 
This ITIL Technical Management process contains all Technical Management activities not included in other ITIL processes. Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.


<p>&nbsp;</p>
[[Image:Itil-technical-management.jpg|right|thumb|500px|alt=Technical Management ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-technical-management.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.pdf)]]]
ITIL presents Technical Management as a "[[ITIL Functions|function]]". It plays an important role in the management of the IT infrastructure.


<span id="Sub-Processes">''No sub-processes are specified for [[ITIL Technical Management]].''</span>
Many Technical Management activities are embedded in various other ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] which includes the Technical Management activities not covered in any other ITIL process.  


<p>&nbsp;</p>
Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.


==== Downloads ====
The process overview of [[Media:Itil-technical-management.jpg|ITIL Technical Management]] shows the key information flows (see fig. 1).


Use the following links to open the process overview of Technical Management showing the most important interfaces:
==Sub-Processes==


* [[Media:Itil-technical-management.jpg|ITIL Technical Management (.JPG)]]
No sub-processes are specified for [[ITIL Technical Management]].
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_technical-management-itil.pdf ITIL Technical Management (.PDF)]


<p>&nbsp;</p>
<p>&nbsp;</p>
<br style="clear:both;"/>


==== ITIL Roles ====
==Roles | Responsibilities==


;<span id="Technical Analyst">Technical Analyst - Process Owner</span>
'''<span id="Technical Analyst">Technical Analyst - Process Owner</span>'''
:The Technical Analyst is responsible for designing infrastructure components and systems required to provide a service.  
*The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.  
:This includes the detailed specification of technologies and products as a basis for their procurement and customization.


<p>&nbsp;</p>
<p>&nbsp;</p>


{| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top"
{| class="wikitable" style="background: white;"
|-
|-
| valign="top"  colspan="2" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: ITIL Technical Management'''
|+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="2"| '''Responsibility Matrix: ITIL Technical Management'''
|-
|-
! width="65%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process
! style="background:#ffffee; width: 65%; text-align:center" | ITIL Role / Sub-Process
! style="background:#ffffee;" | [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
! style="background:#eeeeee" | [[ITIL Technical Management#Technical Analyst|Technical Analyst]]
|-
|-
| align="left" |[[ITIL Technical Management|Technical Management]]<br /> ''(no sub-processes specified)''
|style="text-align:left;" |[[ITIL Technical Management|Technical Management]]<br /> ''(no sub-processes specified)''
| A[[ITIL Technical Management#Accountable|<small>[1]</small>]]R[[ITIL Technical Management#Responsible|<small>[2]</small>]]
| A[[ITIL Technical Management#Accountable|<small>[1]</small>]]R[[ITIL Technical Management#Responsible|<small>[2]</small>]]
|-
|-
|}
|}
<p>&nbsp;</p>


'''Remarks'''
'''Remarks'''
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<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.</span>
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.</span>
==Notes==
<html>By:&#160;&#160;Stefan Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p>


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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]]
[[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|Technical Management]][[Category:ITIL Technical Management|!]]
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Latest revision as of 11:57, 31 December 2023

ITIL Technical Management
ITIL Technical Management


Objective: Technical Management provides technical expertise and support for the management of the IT infrastructure. This ITIL process plays an important role in the technical aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT infrastructure required.

Part of: Service Operation

Process Owner: Technical Analyst

 

Process Description

Technical Management ITIL
ITIL Technical Management (.pdf)

ITIL presents Technical Management as a "function". It plays an important role in the management of the IT infrastructure.

Many Technical Management activities are embedded in various other ITIL processes - but not all Technical Management activities. For this reason, at IT Process Maps we decided to introduce a Technical Management process as part of the ITIL Process Map which includes the Technical Management activities not covered in any other ITIL process.

Technical Management activities embedded in other processes are shown there, with responsibility assigned to the Technical Analyst role.

The process overview of ITIL Technical Management shows the key information flows (see fig. 1).

Sub-Processes

No sub-processes are specified for ITIL Technical Management.

 


Roles | Responsibilities

Technical Analyst - Process Owner

  • The Technical Analyst is a Technical Management role which provides technical expertise and support for the management of the IT infrastructure. There is typically one Technical Analyst or team of analysts for every key technology area. This role plays an important part in the technical aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the IT infrastructure.

 

Responsibility Matrix: ITIL Technical Management
ITIL Role / Sub-Process Technical Analyst
Technical Management
(no sub-processes specified) 		A[1]R[2]

Remarks

[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Technical Management process.

[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Technical Management.

Notes

By:  Stefan Kempter , IT Process Maps.

 

Process Description  › Sub-Processes  › Roles

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