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[[image:Preparing-the-itil-project-step-1.jpg|thumb|285px|right|alt=Infographic: How to prepare an ITIL project? ITIL implementation, step 1.|link=https://wiki.en.it-processmaps.com/index.php/File:Preparing-the-itil-project-step-1.jpg|[[Media:Preparing-the-itil-project-step-1.jpg|Infographic: How to prepare the ITIL project? - ITIL implementation, step 1.]]]]


{|
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| style="border-bottom:1px solid grey;" |<big><strong> Step 1: ITIL Project Preparation </strong></big>
|style="border-bottom:1px solid grey; font-size:130%"|<strong>Step 1: ITIL Project Preparation</strong>
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<p>&nbsp;</p>


Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:
===<span id="Objectives of this Project Step">Objectives</span>===


* [[#Familiarization with the ITIL Principles|Key persons in charge of the project are familiar with the ITIL principles]]
Before actually launching a project with the aim of introducing IT service management according to ITIL<sup><small>&#174;</small></sup>, the following conditions should be in place:
* [[#Establish Process Management|A Process Management framework is in operation]]


*[[#Familiarization with the ITIL principles|Key persons in charge of the project are familiar with the ITIL principles]]
*[[#Establishing ITIL process management|A process management framework is in operation]]


==== Familiarization with the ITIL Principles ====
==Familiarization with the ITIL principles==


[[Image:thumb_poster_itil-process-map-v3.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example: ITIL V3 Reference Process Model (.pdf)]]]
As a preparation for any ITIL or ISO 20000 project, it is essential that the key players in the service provider organization familiarize themselves with the [[Basic Ideas behind ITIL|ITIL principles]], so that they are in a position to communicate to all parties involved the benefits of [[ITIL Processes#Service Management|IT service management]] best practice and to explain the steps required for its implementation.
As a preparation for any ITIL or ISO 20000 project, it is essential that the key players from within the IT organization get to know the [[Basic Ideas behind ITIL|ITIL principles]], the ways they can be applied, and the benefits they offer.
 
In the long term it will not be sufficient to rely solely upon external consulting knowledge: The acceptance of an ITIL project within the IT organization is dramatically increased by own colleagues being in a position to competently communicate the benefits, and to explain the steps required to implement a functioning [[ITIL Processes#Service Management|IT Service Management]].


In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.  
In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.  
<br style="clear:both;"/>


The following means lend oneself to get familiar with the ITIL domain:
The following means lend oneself to get familiar with the ITIL domain:
* ITIL seminars
*ITIL books (see: [[ITIL Implementation - Project Preparation#Resources|resources]])
* literature
*ITIL seminars
* [[ITIL Implementation with Process Templates|ITIL reference process models]], ITIL process maps (Example: The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3])
 
<br style="clear:both;"/>
The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] is also a valuable tool for getting acquainted with ITIL: A number of documents explain the ITIL principles. Process diagrams depict in an easily readable format how ITIL works, presenting both the big picture and the process details.
 
==Establishing ITIL process management==
 
Since ITIL projects are about designing and implementing a number of [[ITIL Processes|processes]], it is also important at the beginning of such a project to establish the means for documenting and managing processes.
 
Acquiring an understanding of process management principles will be helpful in this respect. What is more, if the organization does not have a tool for documenting its business processes, the beginning of an ITIL project is a good opportunity for selecting one.
 
The ITIL Process Map is available for a number of platforms, including [https://en.it-processmaps.com/products/itil-process-map-visio.html Microsoft Visio]<sup><small>&#174;</small></sup> and the [https://en.it-processmaps.com/products/itil-process-map-aris.html ARIS Process Platform&trade;] by Software AG. Organizations using one of those applications are able to work with the ITIL process diagrams in their native format out-of-the-box.
<p>&nbsp;</p>
 
<html>
<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" ><img src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="253" height="150" class="thumbimage" alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
<p style="margin-top: 0; word-wrap:normal;">A&nbsp;first&nbsp;introduction&nbsp;to the ITIL process model, based on the Visio<sup><small>&#174;</small></sup> version of the ITIL Process Map.</p>
<p>Watch the video: "<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" title="Start the video: Introduction - The ITIL Process Map">The ITIL Process Map - Introduction</a>" (10:58 min.)
<br style="clear:both;"/></html>
 
==Resources==
*[1] Axelos - ITIL<sup><small>&#174;</small></sup> Service Lifecycle Publication Suite


==== Establish Process Management ====
*[2] Axelos - ITIL&reg; Foundation, ITIL 4 edition


In addition to the alignment of the IT organization with ITIL, the second important project objective is to make sure that the new processes are continually monitored and approved. While this offers numerous benefits in itself it is also a central requirement for obtaining an [[ISO 20000|ISO 20000]] certification.
*[3] IT Process Maps: [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL process templates - videos and demos]


Ideally, there is some sort of existing Process or Quality Management function in the business which can be entrusted with managing the ITIL processes as well. It will be responsible for
*[4] IT Process Maps: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example - ITIL reference process model (.pdf)]


* ensuring that all ITIL processes as a whole work together in a seamless way
==Following project activity==
* providing adequate tools for managing rocesses
* making sure that the ITIL processes are sufficiently documented
* helping IT staff to improve their processes


In the absence of any existing facilities, a suitable member of IT staff must be selected for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.
&#8594; ITIL Implementation - step 2: '''[[ITIL Implementation - IT Service Structure|Definition of the IT service structure]]'''


==Notes==


'''Following Project Activity''':
<html>By:&#160;&#160;Andrea Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.


&#8594; ITIL Implementation - Step 2: '''[[ITIL Implementation - IT Service Structure|Definition of the IT Service Structure]]'''
<p>&nbsp;</p>


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Latest revision as of 12:30, 5 April 2022

DE - ES - ITIL Implementation - Project Preparationdiese Seite auf Deutschesta página en español
DE - ES - ITIL Implementation - Project Preparation


Infographic: How to prepare an ITIL project? ITIL implementation, step 1.
Infographic: How to prepare the ITIL project? - ITIL implementation, step 1.
Step 1: ITIL Project Preparation

 

Objectives

Before actually launching a project with the aim of introducing IT service management according to ITIL®, the following conditions should be in place:

Familiarization with the ITIL principles

As a preparation for any ITIL or ISO 20000 project, it is essential that the key players in the service provider organization familiarize themselves with the ITIL principles, so that they are in a position to communicate to all parties involved the benefits of IT service management best practice and to explain the steps required for its implementation.

In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.

The following means lend oneself to get familiar with the ITIL domain:

The ITIL Process Map is also a valuable tool for getting acquainted with ITIL: A number of documents explain the ITIL principles. Process diagrams depict in an easily readable format how ITIL works, presenting both the big picture and the process details.

Establishing ITIL process management

Since ITIL projects are about designing and implementing a number of processes, it is also important at the beginning of such a project to establish the means for documenting and managing processes.

Acquiring an understanding of process management principles will be helpful in this respect. What is more, if the organization does not have a tool for documenting its business processes, the beginning of an ITIL project is a good opportunity for selecting one.

The ITIL Process Map is available for a number of platforms, including Microsoft Visio® and the ARIS Process Platform™ by Software AG. Organizations using one of those applications are able to work with the ITIL process diagrams in their native format out-of-the-box.

 

Video: Introduction - ITIL Process Templates

A first introduction to the ITIL process model, based on the Visio® version of the ITIL Process Map.

Watch the video: "The ITIL Process Map - Introduction" (10:58 min.)

Resources

  • [1] Axelos - ITIL® Service Lifecycle Publication Suite
  • [2] Axelos - ITIL® Foundation, ITIL 4 edition

Following project activity

→ ITIL Implementation - step 2: Definition of the IT service structure

Notes

By:  Andrea Kempter , IT Process Maps.

 

Objectives  › Familiarization with the ITIL principles  › Establishing ITIL process management

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