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[[image:Preparing-the-itil-project-step-1.jpg|thumb|285px|right|alt=Infographic: How to prepare an ITIL project? ITIL implementation, step 1.|link=https://wiki.en.it-processmaps.com/index.php/File:Preparing-the-itil-project-step-1.jpg|[[Media:Preparing-the-itil-project-step-1.jpg|Infographic: How to prepare the ITIL project? - ITIL implementation, step 1.]]]]
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! style="background:#DDDDDD;" align="right" width="20%"| [https://wiki.de.it-processmaps.com/index.php/ITIL-Implementierung_-_Projektvorbereitung diese Seite auf Deutsch]
|style="border-bottom:1px solid grey; font-size:130%"|<strong>Step 1: ITIL Project Preparation</strong>
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'''''Step 1: Project Preparation'''''
<p>&nbsp;</p>


Before actually launching a project with the aim of introducing IT Service Management according to ITIL, the following conditions should be in place:
===<span id="Objectives of this Project Step">Objectives</span>===


* [[#Familiarisation with the ITIL Principles|Key persons in charge of the project are familiar with the ITIL principles]]
Before actually launching a project with the aim of introducing IT service management according to ITIL<sup><small>&#174;</small></sup>, the following conditions should be in place:
* [[#Establish Process Management|A Process Management framework is in operation]]


*[[#Familiarization with the ITIL principles|Key persons in charge of the project are familiar with the ITIL principles]]
*[[#Establishing ITIL process management|A process management framework is in operation]]


== Familiarisation with the ITIL Principles ==
==Familiarization with the ITIL principles==


[[Image:thumb_processmap.jpg|frame|left|[https://en.it-processmaps.com/media/poster_itil_process_map.pdf Example of an ITIL process map (.pdf)]]]
As a preparation for any ITIL or ISO 20000 project, it is essential that the key players in the service provider organization familiarize themselves with the [[Basic Ideas behind ITIL|ITIL principles]], so that they are in a position to communicate to all parties involved the benefits of [[ITIL Processes#Service Management|IT service management]] best practice and to explain the steps required for its implementation.


In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.
<br style="clear:both;"/>
<br style="clear:both;"/>
As a preparation for any [[About ITIL|ITIL]] or [[ISO 20000]] project, it is essential that the key players from within the IT organisation get to know the [[Basic Ideas behind ITIL|ITIL principles]], the ways they can be applied, and the benefits they offer.


In the long term it will not be sufficient to rely solely upon external consulting knowledge: The acceptance of an ITIL project within the IT organisation is dramatically increased by own colleagues being in a position to competently communicate the benefits, and to explain the steps required to implement a functioning [[ITIL Processes#Service Management|IT Service Management]].
The following means lend oneself to get familiar with the ITIL domain:
*ITIL books (see: [[ITIL Implementation - Project Preparation#Resources|resources]])
*ITIL seminars
 
The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] is also a valuable tool for getting acquainted with ITIL: A number of documents explain the ITIL principles. Process diagrams depict in an easily readable format how ITIL works, presenting both the big picture and the process details.
 
==Establishing ITIL process management==


In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.  
Since ITIL projects are about designing and implementing a number of [[ITIL Processes|processes]], it is also important at the beginning of such a project to establish the means for documenting and managing processes.
 
Acquiring an understanding of process management principles will be helpful in this respect. What is more, if the organization does not have a tool for documenting its business processes, the beginning of an ITIL project is a good opportunity for selecting one.
 
The ITIL Process Map is available for a number of platforms, including [https://en.it-processmaps.com/products/itil-process-map-visio.html Microsoft Visio]<sup><small>&#174;</small></sup> and the [https://en.it-processmaps.com/products/itil-process-map-aris.html ARIS Process Platform&trade;] by Software AG. Organizations using one of those applications are able to work with the ITIL process diagrams in their native format out-of-the-box.
<p>&nbsp;</p>
 
<html>
<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" ><img src="https://demo.it-processmaps.com/visio_en/itil-process-map-video.jpg" width="253" height="150" class="thumbimage" alt="Video: Introduction - ITIL Process Templates" title="Start the video: Introduction - The ITIL Process Map" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a>
<p style="margin-top: 0; word-wrap:normal;">A&nbsp;first&nbsp;introduction&nbsp;to the ITIL process model, based on the Visio<sup><small>&#174;</small></sup> version of the ITIL Process Map.</p>
<p>Watch the video: "<a href="https://demo.it-processmaps.com/visio_en/itil-process-map.html" title="Start the video: Introduction - The ITIL Process Map">The ITIL Process Map - Introduction</a>" (10:58 min.)
<br style="clear:both;"/></html>
 
==Resources==
*[1] Axelos - ITIL<sup><small>&#174;</small></sup> Service Lifecycle Publication Suite
 
*[2] Axelos - ITIL&reg; Foundation, ITIL 4 edition


The following means lend oneself to get familiar with the ITIL domain:
*[3] IT Process Maps: [https://en.it-processmaps.com/products/demo-itil-process-map.html ITIL process templates - videos and demos]
* ITIL seminars
* [[Additional Information on ITIL#Literature|literature]]
* reference process models for ITIL, ITIL process maps ([https://en.it-processmaps.com/media/poster_itil_process_map.pdf an example from IT Process Maps])
<br style="clear:both;"/>


== Establish Process Management ==
*[4] IT Process Maps: [https://wiki.en.it-processmaps.com/images/pdf/itil_v3_service_lifecycle_itil-process-map-v3.pdf Example - ITIL reference process model (.pdf)]


In addition to the alignment of the IT organisation with ITIL, the other vital project objective is the establishment of a Process Management system.
==Following project activity==


&#8594; ITIL Implementation - step 2: '''[[ITIL Implementation - IT Service Structure|Definition of the IT service structure]]'''


If Process Management is to be established within the IT organisation, it must be ensured that there is a clearly assigned responsibility for
==Notes==


* helping IT staff with the continuous improvement of their processes
<html>By:&#160;&#160;Andrea Kempter&#160;<a rel="author" href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.
* providing a tool for Process Management
* ensuring the quality of the process documentation


<p>&nbsp;</p>


If possible, this task may be entrusted to an existing Quality Management or Business Process Management function. Smaller IT organisations that can not build upon such conditions, will select a suitable IT employee for this role – the person in charge of the ITIL implementation project is frequently considered a good choice.
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==== Following Process Activity ====
<!-- This page is assigned to the following categories: -->
''Step 2:'' '''''[[ITIL Implementation - IT-Services|Define the IT Services]]'''''
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL implementation]]
<!-- --- -->

Latest revision as of 12:30, 5 April 2022

DE - ES - ITIL Implementation - Project Preparationdiese Seite auf Deutschesta página en español
DE - ES - ITIL Implementation - Project Preparation


Infographic: How to prepare an ITIL project? ITIL implementation, step 1.
Infographic: How to prepare the ITIL project? - ITIL implementation, step 1.
Step 1: ITIL Project Preparation

 

Objectives

Before actually launching a project with the aim of introducing IT service management according to ITIL®, the following conditions should be in place:

Familiarization with the ITIL principles

As a preparation for any ITIL or ISO 20000 project, it is essential that the key players in the service provider organization familiarize themselves with the ITIL principles, so that they are in a position to communicate to all parties involved the benefits of IT service management best practice and to explain the steps required for its implementation.

In addition to this, a good knowledge of ITIL assists the key players to make efficient use of any required consulting services.

The following means lend oneself to get familiar with the ITIL domain:

The ITIL Process Map is also a valuable tool for getting acquainted with ITIL: A number of documents explain the ITIL principles. Process diagrams depict in an easily readable format how ITIL works, presenting both the big picture and the process details.

Establishing ITIL process management

Since ITIL projects are about designing and implementing a number of processes, it is also important at the beginning of such a project to establish the means for documenting and managing processes.

Acquiring an understanding of process management principles will be helpful in this respect. What is more, if the organization does not have a tool for documenting its business processes, the beginning of an ITIL project is a good opportunity for selecting one.

The ITIL Process Map is available for a number of platforms, including Microsoft Visio® and the ARIS Process Platform™ by Software AG. Organizations using one of those applications are able to work with the ITIL process diagrams in their native format out-of-the-box.

 

Video: Introduction - ITIL Process Templates

A first introduction to the ITIL process model, based on the Visio® version of the ITIL Process Map.

Watch the video: "The ITIL Process Map - Introduction" (10:58 min.)

Resources

  • [1] Axelos - ITIL® Service Lifecycle Publication Suite
  • [2] Axelos - ITIL® Foundation, ITIL 4 edition

Following project activity

→ ITIL Implementation - step 2: Definition of the IT service structure

Notes

By:  Andrea Kempter , IT Process Maps.

 

Objectives  › Familiarization with the ITIL principles  › Establishing ITIL process management

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