IT Operations Management: Difference between revisions
mNo edit summary |
No edit summary |
||
| Line 4: | Line 4: | ||
</itpmch> | </itpmch> | ||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki-de-es.jpg|DE - ES - IT Operations Management| | Image:ITIL-Wiki-de-es.jpg|right|DE - ES - IT Operations Management|163px | ||
rect 0 | rect 81 0 114 36 [https://wiki.de.it-processmaps.com/index.php/IT_Operations_Management diese Seite auf Deutsch] | ||
rect | rect 115 0 163 36 [https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_las_Operaciones_de_TI esta página en español] | ||
desc none | desc none | ||
</imagemap> | </imagemap> | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. | The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. | ||
Latest revision as of 10:32, 28 April 2017
The objective of IT Operations Management is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.
Part of: Service Operation, ITIL 2007
Process Owner: IT Operations Manager
IT Operations Management
Process Description
IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.
Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.
No sub-processes are specified for IT Operations Management.
Remark: IT Operations Management is covered within IT Operations Control in ITIL 2011.
ITIL Roles
- IT Operations Manager - Process Owner
- An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
