IT Operations Management: Difference between revisions

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The objective of ''IT Operations Management'' is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.


'''ITIL Version''': ITIL Version 3 (ITIL V3)
<p>&nbsp;</p>


'''Process Objective''': To monitor and control the IT services and IT infrastructure. The process IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
'''Part of''': [[ITIL Service Operation|Service Operation]], ITIL 2007


'''Part of''': [[ITIL V3 Service Operation|Service Operation]]
'''Process Owner''': [[IT Operations Management#IT Operations Manager|IT Operations Manager]]


'''Process Owner''': [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]]
<p>&nbsp;</p>


== IT Operations Management ==


==ITIL V3 vs. ITIL V2: IT Operations Management==
==== Process Description ====


* IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books
IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.
* Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure


[[Image:It-operations-management.jpg|right|thumb|375px|alt=IT Operations Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf ITIL Operations Management]]]
Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.


==Sub-Processes of IT Operations Management (ITIL V3)==
<p>&nbsp;</p>


[[Image:overview_it_operations_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_operations_management_itilv3.pdf  Overview of the IT Operations Management Process, ITIL V3 (.pdf)]]]
<span id="Sub-Processes">''No sub-processes are specified for [[IT Operations Management]].''</span>


* no sub-processes specified
<p>&nbsp;</p>


<br style="clear:both;"/>
''Remark'': IT Operations Management is covered within [[IT Operations Control]] in ITIL 2011.
 
<p>&nbsp;</p>
 
==== ITIL Roles ====
 
;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span>
:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.


==Roles within IT Operations Management (ITIL V3)==
<p>&nbsp;</p>


* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]] (Process Owner)
<!-- This page is assigned to the following categories: -->
* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operator]]
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|IT Operations Control]][[Category:IT Operations Control|!]]
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Latest revision as of 10:32, 28 April 2017

DE - ES - IT Operations Managementdiese Seite auf Deutschesta página en español
DE - ES - IT Operations Management


The objective of IT Operations Management is to monitor and control the IT services and IT infrastructure. IT Operations Management executes day-to-day routine tasks related to the operation of infrastructure components and applications.

 

Part of: Service Operation, ITIL 2007

Process Owner: IT Operations Manager

 

IT Operations Management

Process Description

IT Operations Management is part of ICT Infrastructure Management in ITIL V2, where some operational aspects are described in more detail as in the new ITIL V3 books.

IT Operations Management ITIL
ITIL Operations Management

Interfaces between IT Operations Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

 

No sub-processes are specified for IT Operations Management.

 

Remark: IT Operations Management is covered within IT Operations Control in ITIL 2011.

 

ITIL Roles

IT Operations Manager - Process Owner
An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.

 

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