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| '''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]
| | #REDIRECT [[Checklist Problem Record]] |
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| '''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]
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| '''Source''': Checklist "Problem Record" from the [[ITIL Implementation with Process Templates|ITIL Process Map V2]]
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| The following data is entered during the creation of a Problem Record:
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| * Unique Problem ID (usually assigned automatically by the system)
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| * Creation date and time (usually allocated automatically by the system)
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| * Person in charge for the creation
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| * Description of symptoms
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| * Affected IT Service(s)
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| * Relevant SLAs
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| * Relationship to CIs
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| * Product category, usually selected from a category-tree according to the following example:
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| ** Client PC
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| *** Standard configuration 1
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| *** ...
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| ** Printer
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| *** Manufacturer 1
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| *** ...
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| ** Problem category, for example
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| *** Hardware error
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| *** Software error
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| *** ...
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| * Links to
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| ** Incidents associated with this problem
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| ** Other Problems, whose resolution is associated with this Problem
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| * Workaround for the circumvention of the Problem, if known
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