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| <seo metakeywords="service evaluation report, service evaluation checklist" metadescription="The Service Evaluation Report contains the results and findings from a Service Review. This report is an important input for the definition ..." />
| | #REDIRECT [[Checklist Service Review Report]] |
| <imagemap>
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| Image:ITIL-Wiki-de-es.jpg|DE - ES - Checklist Service Evaluation Report - Template Service Evaluation Report|100px
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| rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/Checkliste_Bericht_zur_Service-Evaluierung diese Seite auf Deutsch]
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| rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/Lista_de_control_-_Informe_de_Evaluaci%C3%B3n_de_Servicios esta página en español]
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| desc none
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| </imagemap>
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| <br style="clear:both;"/>
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| '''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Service Evaluation]]
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| '''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL V3 CSI - Continual Service Improvement|Checklists ITIL V3 CSI - Continual Service Improvement]]
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| '''Source''': Checklist "Service Evaluation Report" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
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| A document containing the results and findings from a Service Review. This report is an important input for the definition of improvement initiatives.
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| '''The following information is typically recorded within the Service Evaluation Report:'''
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| # Name of the IT service under review
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| # Date and time of the review
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| # Person in charge of the review
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| # Participants of the Service Review Meeting
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| ## Business and user representatives
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| ## Service provider representatives
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| # Summary presentation of agreed vs. achieved service levels
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| # Report on exceptional situations
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| # Satisfaction regarding service quality on the client-side
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| ## Compliments
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| ## Complaints
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| # Areas which must be addressed by improvement initiatives (resulting in changes to the service and/ or to its underlying processes, or to customer agreements)
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| ## From the customer viewpoint: New or changed requirements for the service
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| ### Changes in business processes or strategy which lead to new functional requirements
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| ### Changes in risk perceptions, priorities and criticalities which lead to changed Service Level Targets
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| ### Anticipated changes in service consumption, short term as well as medium and long-term
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| ### Required short-term modifications (e.g. due to current/ recent problems)
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| ### Changed requirements with respect to service level reporting
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| ## From the IT viewpoint
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| ### Areas where service quality is to be improved
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| ### Conceivable cost-optimizations, e.g. by using new technologies or optimizing processes, or by influencing service demand
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| <!-- This page is assigned to the following categories: -->
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| [[Category:ITIL V3|Service Evaluation Report]]
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| [[Category:Checklist (ITIL)|Service Evaluation Report]]
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| [[Category:Continual Service Improvement|Service Evaluation Report]]
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| [[Category:Service Evaluation|Service Evaluation Report]]
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| <!-- --- -->
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