KPIs Supplier Management: Difference between revisions
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Revision as of 19:32, 21 October 2009
ITIL Process: ITIL V3 Service Design - Supplier Management
Source: Key Performance Indicators for ITIL Supplier Management from the ITIL Process Map V3
| Key performance Indicator (KPI) | Definition |
|---|---|
| Number of Agreed UCs | Percentage of contracts underpinned by UCs |
| Number of Contract Reviews | Number of conducted contract and supplier reviews |
| Number of Identified Contract Breaches | Number of contractual obligations which were not fulfilled by suppliers (identified during contract reviews) |
back to: ITIL Key Performance Indicators
