ITIL KPIs Service Strategy

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ITIL Process: Service Strategy according to ITIL V3

ITIL KPIs Financial Management

Key performance Indicator (KPI)	Definition
Adherence to Budgeting Process	Percent of projects using the standard IT budgeting process
Cost-/ Benefit Estimation	Percent of project files containing cost-/ benefit estimates
Post Implementation Review	Percent of projects where costs and benefits are verified after implementation
Adherence to Approved Budget	Percent of IT expenses exceeding the approved budget
Adherence to Project Resources	Percent of expenses exceeding the planned budget for a project
Proposals for Cost Optimisation	Number of proposals by Financial Management for the optimised use of financial resources